At a Glance
- Tasks: Lead customer communications strategy across various channels like email and SMS.
- Company: Join Aviva, a leading insurance company focused on innovation.
- Benefits: Enjoy competitive pay, flexible working options, and career development opportunities.
- Other info: Dynamic role with potential for growth in a supportive environment.
- Why this job: Make a real difference in customer engagement and communication strategies.
- Qualifications: Experience in customer communications and strong collaboration skills required.
The predicted salary is between 46959 - 57395 £ per year.
Aviva is seeking a Customer Communications Manager in Leeds to lead the customer communications strategy across channels including email, SMS, in‑app messaging and push notifications. You will align communications with business goals, consumer duty requirements and the broader product roadmap.
You will work with product, business and engineering teams to translate requirements into compelling communication solutions, while overseeing the Rescue Customer Communications Forum.
Customer Communications Lead – Strategy & Channels (FTC) in Leeds employer: Aviva
Aviva is an exceptional employer that prioritises employee well-being and growth, offering a competitive salary of £28,600 along with a generous bonus scheme and pension contributions. Our collaborative work culture in Leeds fosters a supportive environment where you can thrive in a fast-paced role while making a meaningful impact on customers' lives. With flexible working options, extensive benefits, and opportunities for personal development, Aviva is committed to helping you build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Communications Lead – Strategy & Channels (FTC) in Leeds
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Aviva.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Aviva. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Communications Lead – Strategy & Channels (FTC) in Leeds
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Aviva.
How to prepare for a job interview at Aviva
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Aviva's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Aviva offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
