At a Glance
- Tasks: Assess life claims with empathy and guide customers through their journey.
- Company: Join Aviva, a leader in protection claims with a supportive team culture.
- Benefits: Competitive salary, bonus opportunities, generous holiday, and health benefits.
- Other info: Flexible working options and a commitment to inclusivity for all backgrounds.
- Why this job: Make a real difference by helping others during challenging times.
- Qualifications: Experience in assessing life-related products and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Are you someone who thrives on helping others and has experience in assessing protection claims? Do you enjoy working in a supportive team where empathy and attention to detail matter? We’re looking for experienced Life Claims Assessors to join our brilliant team. We settle 98.3% of all individual protection policies and paid over £1 billion in claims last year – and we’d love your help to keep that going.
A bit about the job:
- You’ll assess life, terminal illness and critical illness claims – from investigation to outcome – while supporting customers with empathy, including delivering difficult news sensitively.
- From start to finish, you’ll guide customers through their claims journey with care and clarity, and refer complex cases to specialists when needed.
- You’ll manage a portfolio of claims across multiple systems, suggest improvements, and adapt to new technologies.
- Communication is key, when working with brokers and third parties, as well as customers.
- You’ll also be a key contact for technical queries and help coach others.
This role is all about delivering great service and making a real difference.
Skills and experience we’re looking for:
- Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection).
- Knowledge of legal aspects like probate and CIDRA rules.
- Experience managing claims end-to-end, including signing out claim’s decisions independently.
- Strong communication skills, including supporting vulnerable customers, with customer-first mindset with great attention to detail.
- Confidence in making decisions and adapting quickly to change.
What you’ll get for this role:
- Salary competitive (depending on location, skills, experience, and qualifications).
- Bonus opportunity – up to 8% of annual salary. Actual amount depends on your performance and Aviva’s.
- Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
- 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
- Aviva-funded Private Medical Benefit to help you get expert support when you need it.
- Make your money go further – up to 40% discount on Aviva products, and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
- Brilliantly supportive policies including parental and carer’s leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work.
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
- We take your wellbeing seriously with lots of support and tools.
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
Claims Assessor in Leatherhead employer: Aviva
At Aviva, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises empathy and teamwork. As a Claims Assessor, you'll not only have the opportunity to make a meaningful impact by helping customers navigate their claims journey, but you'll also benefit from competitive salaries, generous holiday allowances, and a robust pension scheme. With a strong focus on employee growth and wellbeing, including flexible working options and community involvement, Aviva is dedicated to fostering a rewarding environment for all its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Assessor in Leatherhead
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work at Aviva. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your claims assessment knowledge. Be ready to discuss specific cases you've handled and how you supported customers through tough times. Show us your empathy and attention to detail!
✨Tip Number 3
Practice your communication skills! You’ll need to explain complex claims processes clearly, so consider doing mock interviews with friends or family. This will help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Claims Assessor in Leatherhead
Some tips for your application 🫡
Show Your Empathy:When writing your application, make sure to highlight your experience in supporting vulnerable customers. We want to see how you’ve handled sensitive situations with care and empathy, as this is key for the Claims Assessor role.
Be Detail-Oriented:Attention to detail is crucial in assessing claims. Use your application to demonstrate how you've managed claims end-to-end, focusing on your ability to spot important details that can make a difference in outcomes.
Communicate Clearly:Strong communication skills are essential for this role. In your written application, showcase examples of how you've effectively communicated with customers, brokers, and third parties, ensuring clarity and understanding throughout the claims process.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Aviva
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of life-related products, especially life insurance, terminal illness, and critical illness claims. Be prepared to discuss specific cases you've handled and how you approached them, as this will show your experience and confidence in assessing claims.
✨Empathy is Key
Since the role involves delivering difficult news, practice how you would communicate sensitive information with empathy. Think of examples where you've supported vulnerable customers and be ready to share these stories during the interview to demonstrate your customer-first mindset.
✨Show Off Your Communication Skills
Prepare to discuss how you’ve effectively communicated with brokers, third parties, and customers in the past. Highlight any experiences where your communication made a significant difference in the claims process, as strong communication skills are crucial for this role.
✨Adaptability is Essential
Be ready to talk about times when you had to adapt quickly to changes or new technologies in your previous roles. This will show that you can handle the dynamic nature of the job and are open to continuous improvement, which is something the company values.
