At a Glance
- Tasks: Support customers through their claims journey with empathy and guidance.
- Company: Join one of the UK's leading insurance providers, Aviva.
- Benefits: Enjoy a competitive salary, annual bonus, and flexible benefits.
- Other info: Flexible working options available, including part-time and job-share.
- Why this job: Make a real difference in people's lives during challenging times.
- Qualifications: Customer-focused attitude and good IT skills are essential.
The predicted salary is between 26700 - 26700 € per year.
This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You’ll provide reassurance, guidance and empathetic support, helping customers feel confident they’re in safe hands at every stage.
We’re one of the UK’s leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times.
A bit about the job:
- Acting as the first point of contact for customers calling about their home insurance claims
- Providing clear, empathetic guidance and professional support throughout the claims journey
- Managing customer expectations and helping guide them through next steps
- Working towards individual and team performance targets while maintaining excellent customer outcomes
- Confidently using technology and multiple systems to manage claims accurately and efficiently
Skills and experience we’re looking for:
- A resilient, enthusiastic and customer‑focused approach
- The ability to thrive in a fast‑paced, target‑driven role with a positive, team‑focused mindset
- The ability to remain calm, empathetic and professional in challenging situations
- Good IT skills and confident using Microsoft packages e.g. Outlook and Word
- Customer Service or Claims handling experience is desired
Our hybrid model offers a ‘best of both worlds’ approach. When you’ll be in the office depends on your role and team, but most colleagues spend at least 50% of their time in the office, combining flexibility with valuable time together with colleagues.
Our Home Claims teams are available Monday - Friday 08:00 – 20.00 and Saturday 09:00 – 17:00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application.
What you’ll get for this role:
- Employer‑contributed pension
- Annual company bonus
- Discounts on insurance products
- Generous holiday allowance
- Flexible benefits package, including optional health and dental insurance
- Buy As You Earn share scheme
- Employee discounts and cashback
- Plus, many more
Aviva is for Everyone. We’re inclusive and welcome everyone — we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we’d still encourage you to apply.
We consider all forms of flexible working, including part‑time and job‑share arrangements. We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working — spending at least 50% of their time in our offices every week — combining flexibility with time together with colleagues.
How to apply: We’d love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact.
Support Specialist in Johnstone employer: Aviva
At Aviva, we pride ourselves on being a leading employer in the insurance sector, offering a supportive and inclusive work environment that prioritises employee well-being and growth. Our hybrid working model allows for flexibility while fostering collaboration among colleagues, and our comprehensive benefits package, including an employer-contributed pension and generous holiday allowance, ensures that our team feels valued and motivated. Join us to make a meaningful impact in customers' lives while advancing your career in a dynamic and rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Support Specialist in Johnstone
✨Tip Number 1
Get to know the company! Research Aviva and understand their values, especially their commitment to customer care. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your empathy skills! Since the role involves supporting customers through stressful situations, think of examples from your past where you've helped someone in need. This will prepare you for those tricky interview questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the team at Aviva.
We think you need these skills to ace Support Specialist in Johnstone
Some tips for your application 🫡
Show Your Passion for Customer Care:When writing your application, let your enthusiasm for delivering outstanding customer service shine through. Share any relevant experiences where you've helped customers feel supported, especially in stressful situations.
Be Clear and Concise:Make sure your application is easy to read and straight to the point. Use clear language and avoid jargon. We want to see how you can communicate effectively, just like you would with our customers.
Highlight Relevant Skills:Don’t forget to mention your IT skills and any experience with Microsoft packages. If you've worked in a fast-paced environment before, share that too! We’re looking for candidates who can thrive under pressure.
Apply Through Our Website:We encourage you to submit your application online through our website. It’s the easiest way for us to receive your details and get back to you. Plus, it shows you're tech-savvy, which is a big plus for this role!
How to prepare for a job interview at Aviva
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their mission, especially how they support customers during stressful claims journeys. This will help you align your answers with what they stand for.
✨Showcase Your Empathy
As a Support Specialist, empathy is key. Prepare examples from your past experiences where you provided outstanding customer care. Highlight how you reassured customers and guided them through challenging situations, as this will resonate well with the interviewers.
✨Demonstrate Your Tech Savvy
Since the role involves using multiple systems, be ready to discuss your IT skills. Familiarise yourself with common software like Microsoft Outlook and Word. You might even want to mention any specific tools you've used in previous roles that could relate to managing claims.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, such as handling an upset customer or managing multiple claims at once. Practice your responses to these scenarios, focusing on how you would remain calm and professional while delivering excellent customer outcomes.
