At a Glance
- Tasks: Drive transformation in health tech by analysing processes and shaping solutions.
- Company: Join Aviva, a leader in health innovation with a focus on modernisation.
- Benefits: Competitive daily rate, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on iterative change and real impact.
- Why this job: Be part of a groundbreaking programme that reshapes health technology for the future.
- Qualifications: Experience as a Business Analyst in large-scale transformations; CRM knowledge preferred.
The Business Analyst will play a key role in Aviva’s Health Evolution programme—an enterprise-wide initiative to re‑platform the Health technology stack. The programme aims to move away from ageing, highly customised mainframe-based systems toward a modern, scalable architecture centred on Salesforce as the primary system of engagement, supported by microservices and targeted data integrations.
This role focuses on understanding current operational processes, systems usage, and data flows across Health teams, ensuring the programme delivers incremental, realistic solutions rather than attempting a full end‑state rebuild from day one.
Key Responsibilities- Business Discovery & Analysis
- Work directly with frontline teams, team leaders, and operational SMEs to understand:
- Current processes and workflows
- Pain points and system limitations
- Key data inputs/outputs
- How legacy systems (e.g., GMS mainframe) are used day‑to‑day
- Document current-state processes and identify critical gaps, dependencies, and workarounds (including use of ECS tools and overlays).
- Requirements Definition
- Translate discovery outputs into clear, prioritised business requirements.
- Support incremental change rather than recreating the entire business model in a single delivery.
- Ensure requirements align with programme objectives: simplification, modernisation, and eventual migration off legacy platforms.
- Solution Shaping & Collaboration
- Collaborate with architects, product owners, Salesforce teams, and engineers to shape functional and non-functional requirements.
- Provide clarity on business workflows to ensure Salesforce is correctly configured as a system of engagement.
- Work with technical teams to define required integrations with legacy platforms during the transitional phase.
- Delivery Support
- Support preparation for build and delivery phases by ensuring user stories, acceptance criteria, and process maps are complete and accurate.
- Participate in solution validation, testing support, and user feedback loops.
- Assist in planning phased transitions toward new microservice-based architecture.
- Essential
- Strong experience working as a Business Analyst on large‑scale transformation or re‑platforming programmes.
- Ability to map complex processes across multiple business teams and legacy systems.
- Experience working with CRM or workflow systems (Salesforce is beneficial).
- Excellent stakeholder engagement skills, particularly with operational teams.
- Ability to break down complex business operations into workable increments.
- Desirable
- Exposure to mainframe systems or large legacy platforms.
- Experience within Health Insurance or a similar operationally complex environment.
- Understanding of microservice architectures and modern integration patterns.
The Health Evolution programme is replacing legacy health applications, including GMS, a green-screen mainframe system that is stable but extremely rigid and costly to maintain. The programme intends to introduce Salesforce as a modern system of engagement, integrate with legacy systems initially, then migrate off them over time, and deliver change iteratively to avoid attempting a full “big bang” rebuild of the business.
Senior Business Analyst in Ipswich employer: Aviva
Aviva is an exceptional employer, offering a dynamic work environment in Sheffield that fosters innovation and collaboration. As part of the Health Evolution programme, employees are empowered to contribute to meaningful transformation within the health sector, with ample opportunities for professional growth and development. The company prioritises employee well-being and provides a supportive culture that values diverse perspectives, making it an ideal place for those seeking rewarding careers in business analysis.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Business Analyst in Ipswich
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those who are already working at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the role. Think about how your experience aligns with the key responsibilities of the Senior Business Analyst position and be ready to share specific examples.
✨Tip Number 3
Showcase your skills through real-life examples during interviews. Talk about your experience with CRM systems like Salesforce and how you've tackled complex processes in previous roles. This will demonstrate your fit for the Health Evolution programme.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Senior Business Analyst in Ipswich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Business Analyst role. Highlight your experience with large-scale transformation projects and any work you've done with CRM systems like Salesforce. We want to see how your skills align with our Health Evolution programme!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background in business analysis can help us modernise our health technology stack. Keep it engaging and relevant to the job description.
Showcase Your Stakeholder Engagement Skills:In your application, emphasise your ability to engage with stakeholders, especially operational teams. We’re looking for someone who can communicate effectively and understand the pain points of various teams, so share examples of how you've done this in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Aviva
✨Know Your Stuff
Make sure you understand the Health Evolution programme and its goals. Familiarise yourself with Salesforce, microservices, and how they relate to legacy systems. Being able to discuss these topics confidently will show that you're genuinely interested in the role.
✨Map Out Your Experience
Prepare to discuss your previous experience as a Business Analyst, especially on large-scale transformation projects. Think about specific examples where you've mapped complex processes or worked with operational teams. This will help you demonstrate your ability to break down complex operations into manageable increments.
✨Engage with Stakeholders
Highlight your stakeholder engagement skills during the interview. Be ready to share how you've collaborated with frontline teams and technical experts in the past. Showing that you can effectively communicate and work with diverse groups will be key to your success.
✨Ask Insightful Questions
Prepare some thoughtful questions about the programme and its challenges. This not only shows your interest but also gives you a chance to demonstrate your analytical thinking. For example, ask about the biggest pain points the team is currently facing with the legacy systems.
