At a Glance
- Tasks: Support SME broker partners and enhance customer outcomes with clear guidance.
- Company: Join Aviva, a forward-thinking company committed to inclusivity and support.
- Benefits: Competitive salary, bonus opportunities, generous pension, and 25 days holiday.
- Other info: Flexible working options and a supportive culture for personal growth.
- Why this job: Make a meaningful impact while building strong relationships in a dynamic environment.
- Qualifications: Strong communication skills and proven customer service experience required.
The predicted salary is between 28000 - 30000 £ per year.
This role is a great fit for someone who enjoys supporting others, thrives in a fast‑paced environment, and wants to deepen their knowledge of Group Protection. It suits people who feel energised by helping broker partners, like using digital tools, and enjoy guiding others to get the best from them. It’s also ideal for someone who values building strong working relationships and wants to make a meaningful impact through clear, friendly and proactive support.
A bit about the job:
This role supports SME broker partners and helps them deliver great outcomes for customers by providing clear, responsive guidance. The position sits within our Group Protection team, a group that works closely with brokers to keep things simple and supportive. The focus is on creating a smooth experience by handling queries, sharing helpful information, and making digital processes easier to use. A key part of the job involves supporting the brokers to adopt the Aviva Rate Review Process as well as ensuring a seamless experience on the Digital Platform. The role also carries responsibility for managing an adviser panel and strengthening relationships across our broker network.
Skills and experience we’re looking for:
- Clear and confident communication skills, both written and verbal, with strong telephony capability.
- Proven customer service experience, ideally within support, service, or contact‑centre environments.
- Ability to build positive working relationships with colleagues and brokers.
- Confident using digital tools and supporting others to use them effectively.
- Strong organisational skills and a proactive approach to problem‑solving, with the ability to manage multiple tasks.
What you’ll get for this role:
- Starting salary circa £28,000 – £30,000 (depending on skills, experience, and qualifications).
- Bonus opportunity - 6% (A & B grade) of annual salary, (actual amount depends on your performance and Aviva’s).
- Generous pension scheme e.g. if you put in 8%, Aviva adds 14%.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
- Aviva-funded Private Medical Benefit to help you get expert support when you need it.
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
- Brilliantly supportive policies including parental and carer’s leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work.
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
- We take your wellbeing seriously with lots of support and tools.
Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
Intermediated Sales Support employer: Aviva
Aviva is an exceptional employer that prioritises employee well-being and growth, offering a competitive salary of £28,600 along with a generous bonus scheme and pension contributions. Our collaborative work culture in Leeds fosters a supportive environment where you can thrive in a fast-paced role while making a meaningful impact on customers' lives. With flexible working options, extensive benefits, and opportunities for personal development, Aviva is committed to helping you build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Intermediated Sales Support
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aviva. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aviva before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Intermediated Sales Support
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aviva:Your cover letter is your chance to shine! Tell us why you want to work at Aviva specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aviva!
How to prepare for a job interview at Aviva
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
