Insurance Representative

Insurance Representative Salary up to £26,500 Are you someone who enjoys fact finding and resolving customer queries? If you have experience with Office 365, Microsoft packages and are looking for the next step to further your career, we would love to hear from you! This role will provide full training so you will be supported every step of the way. A bit about the job: Developing excellent relationships with customers to ensure resolutions of queries within agreed timelines and taking ownership of disputes and blockages with customers to ensure resolution within SLA Working collaboratively with the central collections, underwriting and sales team members to ensure effective broker account, query management and swift payment recovery Daily communication with customers, raising non-payment queries for a variation of insurance policies Weekly query management analysis, reporting back to QMA Manager Contributing to projects or other team initiatives by sharing knowledge and ideas and giving feedback to help develop the way others work, and positively impacting the debt position in relation to client fees Skills and experience we’re looking for: Strong excel skills – i.e. vlookups, pivot tables / Office 365 and Microsoft packages knowledge is essential Ability to deliver – i.e. proven track record in reduction of debt through query management Ability to spot data quality issues/ errors in reporting/ data analysis Confident in liaising with brokers/customers – building relationships Insurance background/ knowledge is preferable What you’ll get for this role: Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary up to £26,500 (depending on location, skills, experience, and qualifications) Bonus opportunity – 6% of annual salary Actual amount depends on your performance and Aviva’s. Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further – Up to 40% discount on Aviva products , and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer’s leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working -spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. We’d love it if you could submit your application online. If you require an alternative method of applying, please give Amber Britton a call on 07775546100 or send an email to amber.britton@aviva.com