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- Tasks: Provide technical support and manage complex home claims for our UK teams.
- Company: Join Aviva, a leading insurance company with a commitment to inclusivity.
- Benefits: Competitive salary, generous pension, 29 days holiday, and discounts on Aviva products.
- Why this job: Make a real impact in the insurance industry while developing your skills.
- Qualifications: Experience in managing home property claims and strong communication skills.
- Other info: Flexible working options and supportive policies for all employees.
The predicted salary is between 28000 - 42000 £ per year.
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Home Claims Technical Consultant – Salary circa £35,000
We are looking for new colleagues to join our technical claims team, working alongside our Home claims and field teams providing technical advice, development and capability support.
This is a great role for someone who is politically agile, skilled communicator/conflict manager, adaptable to situations, able to challenge and positively influence others at all levels, internally and externally. If you are someone with considerable technical experience dealing with and managing or adjusting Home Property claims, then don’t hesitate to apply for this job!
A bit about the job:
You will provide technical support to our UK wide desk/field teams as well as our first notification of loss and complaint teams. The role will involve managing complex claim referrals and supporting and tracking the ongoing capability development of our teams. You will develop standard methodology, claim handling philosophies and technical guidelines ensuring service delivered is good and technical/required standards are followed. You will also work closely with our learning and development colleagues on the delivery of capability programmes for internal teams through identification of opportunities to upskill, coach and improve.
Skills and experience we’re looking for:
- Experience managing or adjusting mid-to-high value domestic buildings claims (£50,000+) and / or resolving complex and sensitive claims.
- Strong technical understanding of insurance principles, policy coverage (including FOS approach), claims validation, and fraud; experience in scoping reinstatement works and buildings pathology is desirable.
- Experience in in effective stakeholder management – including customers, brokers, and service providers – with a proactive, pragmatic approach to resolving complaints and troubleshooting complex issues.
- Effective collaborator with the ability to be reactive, adapt and to focus on detail.
- Experience in coaching and upskilling others, with a track record of developing best practice guidance for internal / external colleagues; professional qualifications (CII, CILA etc.) desirable or the ability to demonstrate equivalent technical experience.
What you’ll get for this role:
Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Starting salary circa £35000 (depending on location, skills, experience, and qualifications)
- Bonus opportunity – 8% of annual salary Actual amount depends on your performance and Aviva’s.
- Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
- 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carer’s leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, we’ll interview you.
We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to vivien.gergaly@aviva.com
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Home Claims Technical Consultant employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Claims Technical Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work at Aviva. A friendly chat can sometimes lead to insider info or even a referral that could boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can discuss complex claims and how you've handled them in the past. We want to see your expertise shine!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when explaining your experiences. Remember, you're not just talking about your skills; you're also demonstrating how well you can communicate with others.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Home Claims Technical Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Home Claims Technical Consultant role. Highlight your experience with managing or adjusting mid-to-high value domestic claims and any relevant technical qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your strong communication skills and how you've successfully managed complex claims in the past. Let us know how you can positively influence our teams!
Showcase Your Technical Knowledge: In your application, don't forget to showcase your understanding of insurance principles and claims validation. We’re keen on candidates who can demonstrate their technical expertise, so share specific examples of how you've applied this knowledge in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Aviva
✨Know Your Stuff
Make sure you brush up on your technical knowledge regarding home property claims. Understand the insurance principles, policy coverage, and claims validation processes. Being able to discuss these topics confidently will show that you're well-prepared and knowledgeable.
✨Showcase Your Communication Skills
As a Home Claims Technical Consultant, you'll need to communicate effectively with various stakeholders. Practice articulating complex ideas clearly and concisely. Use examples from your past experiences where you've successfully managed conflicts or resolved complaints to demonstrate your skills.
✨Be Ready to Adapt
The role requires adaptability, so be prepared to discuss how you've handled changing situations in the past. Think of specific instances where you had to adjust your approach or strategy to meet the needs of clients or colleagues, and share those stories during the interview.
✨Highlight Your Coaching Experience
Since the job involves upskilling others, be ready to talk about your experience in coaching or mentoring. Share examples of how you've developed best practice guidance or supported colleagues in their professional growth. This will show that you can contribute to the team's capability development.