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- Tasks: Lead a team in managing home claims and delivering exceptional customer service.
- Company: Join Aviva, a forward-thinking company committed to inclusivity and support.
- Benefits: Competitive salary, bonus opportunities, generous holiday, and flexible working options.
- Why this job: Make a real difference every day while developing your leadership skills.
- Qualifications: Experience in people leadership and a strong customer-first mindset.
- Other info: Enjoy a supportive environment with excellent career growth and volunteering opportunities.
The predicted salary is between 45000 - 55000 £ per year.
This is a great job for someone who enjoys coaching others, delivering brilliant customer service, and helping us manage claims effectively and fairly.
A bit about the job: You’ll be part of our Home Claims Operation, leading a team of Desk Consultants who handle building claims up to £10k. Your role is all about people leadership—supporting the team, ensuring claims are handled efficiently, and helping us deliver great outcomes for our customers. You’ll work closely with our Technical Leads to build capability across the team and drive continuous improvement. It’s a role where you’ll make a real difference every day.
Skills and experience we’re looking for:
- People Leadership experience
- Experience coaching and developing others to improve performance
- Experience leading a team and workflow management
- Knowledge of Home Claims end to end system
- Excellent communication and problem-solving skills
- A strong customer-first mindset
What you’ll get for this role:
- Starting salary between £45,000-£55,000 (depending on location, skills, experience, and qualifications)
- Bonus opportunity – 10% of annual salary. Actual amount depends on your performance and Aviva’s.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Aviva-funded Private Medical Benefit to help you get expert support when you need it
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carer’s leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here.
We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email vivien.gergaly@aviva.com.
Home Claims Adjusting Team Lead employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Claims Adjusting Team Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Aviva. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to people leadership and customer service. We want to see how you handle real-life scenarios, so think of examples that showcase your skills.
✨Tip Number 3
Show your passion for coaching and developing others during the interview. Share stories about how you've helped team members improve their performance—this is key for the Home Claims Adjusting Team Lead role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Aviva family.
We think you need these skills to ace Home Claims Adjusting Team Lead
Some tips for your application 🫡
Show Off Your People Skills: Since this role is all about people leadership, make sure to highlight your experience in coaching and developing others. Share specific examples of how you've helped your team improve their performance and deliver great customer service.
Tailor Your Application: Take a moment to customise your application for the Home Claims Adjusting Team Lead position. Use keywords from the job description to demonstrate that you understand what we're looking for and how your skills align with our needs.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and ensure your communication reflects the excellent problem-solving skills we value. Remember, clarity is key in claims management!
Apply Through Our Website: We’d love to see your application come through our website! It’s the best way to ensure it gets to the right people. Plus, it shows us you’re keen on joining our team at Aviva.
How to prepare for a job interview at Aviva
✨Know Your Stuff
Make sure you understand the ins and outs of home claims. Brush up on the end-to-end process and be ready to discuss how you would handle various scenarios. This shows you’re not just a leader but also someone who knows the technical side of things.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully coached and developed team members in the past. Think about specific situations where your leadership made a difference, and be ready to share these stories during the interview.
✨Customer-First Mindset
Be prepared to talk about how you prioritise customer service in your work. Share examples of how you’ve gone above and beyond to ensure customer satisfaction, as this aligns perfectly with the role’s focus on delivering great outcomes for customers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the position. This demonstrates your enthusiasm and commitment to the role.
