Health Platform Operation Lead

This is a great job for someone who enjoys leading high‑performing teams, driving operational excellence, and shaping how critical health platforms run at scale. Are you someone who thrives in fast‑paced environments, loves solving complex challenges, and is excited about bringing together people, processes, and technology to create a secure, resilient, and customer‑focused service? This role would suit an experienced operations leader – particularly someone with strong Salesforce expertise – who is ready to make a significant impact in our Health business.

A bit about the job: As our Health Operations Lead, you’ll play a central role in ensuring Aviva Health’s platforms are secure, highly available, and constantly improving. You’ll lead the end‑to‑end service management of all Health systems, working closely with technology teams, business colleagues, and external partners to keep services stable, safe, and customer‑centred. You’ll drive strategic planning, operational governance, essential maintenance, and incident management – ensuring that changes land safely and performance consistently meets our agreed standards. This role is pivotal to the smooth running of our Health proposition, and your work will directly impact both customer experience and business outcomes.

Skills and experience we’re looking for:

• Strong leadership experience, with the ability to motivate diverse internal and external teams and build trusted relationships with senior stakeholders.
• Deep expertise in Salesforce – particularly Health Cloud and Insurance Cloud – and experience supporting Salesforce platforms operationally.
• Proven ability to manage complex technology estates, including service resilience, risk management, incident recovery, and continuous improvement.
• Experience working in Agile/Scaled Agile environments, with the ability to influence cultural change and embed modern ways of working.
• Strong analytical and problem‑solving skills, with the confidence to make decisions under pressure and manage multiple priorities.

What you’ll get for this role:

• Salary National £80,000 - £100,000 / London: £90,000 - £120,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity – 12% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Make your money go further – up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. We’d love it if you could submit your application online. If you require an alternative method of applying, please give Harjot Kaur a call on +44 7353 138456 or send an email to harjot.kaur@aviva.com.