Head of IT Business Partnering for Claims

Are you passionate about making a difference, driving change at scale, and leading with purpose? If so, this is your opportunity to make your mark. We’re looking for a leader to drive technology, strategy and change management across our Claims function, someone who thrives on delivering transformation, boosting efficiency, and fostering innovation, all while ensuring operational resilience.

A bit about the job: As the Head of IT Business Partnering for Claims you will be responsible for:

• Overseeing the Claims technology and change management strategies that drive business transformation, efficiency and innovation, while protecting the Claims business and “keeping the tech lights on”.
• Driving Claims business value and enhancing customer experience through efficient and effective planning and delivery of change within the Claims portfolio, ensuring that the needs and expectations of the Claims business are met.
• Playing a key role in the UKGI and Claims leadership team, driving Claims delivery, managing value and executing effective governance.

Skills and experience we’re looking for:

• Extensive experience within UK General Insurance (ideally in claims).
• Proven experience delivering change at scale for both business and IT transformation.
• Able to demonstrate excellent stakeholder management and influencing in a complex, highly regulated financial services environment, including management of 3rd party suppliers.
• A strong technical background and experience of IT change projects including estate simplification, migration to cloud, reduction in run cost, data centre migration and DevOps adoptions (experience with Guidewire would be highly desirable).
• Proven ability of building and developing the capability of Claims change delivery teams.

What you’ll get for this role:

• Starting salary between £110,000 and £130,000 (depending on location, skills, experience, and qualifications).
• Bonus opportunity - 25% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here. We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. We’d love it if you could submit your application online. If you require an alternative method of applying, please give Tawana Chin a call on 07789 624461 or send an email to tawana.chin@aviva.com.