Head of Commercial Motor Claims

This is a great job for someone who is an experienced operational leader, confident shaping strategy, and passionate about delivering outstanding customer and broker outcomes in a complex, fast-moving environment. It will suit you if you’ve led large customer operations, driven change at scale, and enjoy bringing people together to deliver great results across the full commercial value chain.

A bit about the job: You’ll lead our Commercial Motor Claims Customer function and guide the full journey from first notification through to settlement. You’ll help us deliver brilliant customer outcomes and strengthen our market-leading indemnity position. You’ll work closely with our broker network, building relationships that are both strong and trusted. You’ll join a supportive and collaborative Claims leadership team that values insight, innovation and clear operational direction. A key part of this role is working closely with Underwriting, Pricing and Distribution to ensure strong alignment across the end-to-end motor business. You’ll play a central role in shaping how we use digital capability, analytics and partnerships to transform our service. You’ll be accountable for operational performance, strategic delivery and coaching a high-performing team to achieve their best. Strengthening relationships with brokers and external partners will also be essential to enhancing our service, improving outcomes and supporting sustainable commercial growth.

Responsibilities:

• Strong senior-level expertise in motor insurance and claims management within a regulated financial services environment.
• Proven leadership of large, complex customer operations delivering strong customer and commercial outcomes.
• Experience leading teams through major organisational or digital transformation.
• Ability to drive operational excellence, manage risk and ensure compliance with FCA requirements.
• Skilled at building positive relationships with senior stakeholders across Underwriting, Pricing, Distribution and Claims, as well as managing and developing strong broker relationships.

Qualifications:

What you’ll get for this role: Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary competitive (depending on location, skills, experience, and qualifications).
• Bonus opportunity – 25% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Aviva-funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here. We’d love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email vivien.gergaly@aviva.com.