At a Glance
- Tasks: Manage and triage incoming quote requests and adviser queries in Group Protection.
- Company: Join a dynamic team within a leading corporate broker solutions firm.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: 6-month contract with potential for extension and career advancement.
- Why this job: Be the first point of contact, shaping adviser experiences and driving positive outcomes.
- Qualifications: Strong communication skills and ability to prioritise tasks effectively.
The predicted salary is between 30000 - 40000 £ per year.
Contract length - 6 months
Inside IR35
Hybrid - 2 days WFO
Role Purpose
This role sits within the Corporate Broker Solutions Team and is responsible for managing and triaging all incoming quote requests and adviser queries within the Group Protection business. Acting as a key gateway into the organisation, the role ensures that all requests—regardless of size or complexity—are assessed, prioritised, and directed efficiently to the appropriate teams. As a critical first touchpoint for advisers, the role plays a vital part in shaping the adviser experience, delivering an exceptional standard of service while supporting efficient processes and positive customer outcomes.
Key Responsibilities
- Quote management
Client Solutions Specialist in Hampshire employer: Aviva
As a Client Solutions Specialist within our Corporate Broker Solutions Team, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our hybrid working model allows for flexibility, while our commitment to exceptional service ensures that you will play a pivotal role in enhancing adviser experiences. Join us to be part of a collaborative culture that values innovation and offers unique opportunities for professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Client Solutions Specialist in Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Client Solutions Specialist role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to managing quote requests and adviser queries. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to share examples of how you've triaged complex requests in the past. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Client Solutions Specialist in Hampshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Solutions Specialist role. Highlight your experience in managing queries and requests, as this is key to impressing us!
Showcase Your Communication Skills:Since you'll be the first touchpoint for advisers, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you would interact with clients.
Highlight Relevant Experience:Don’t forget to mention any previous roles where you triaged requests or managed client interactions. We want to see how your background aligns with the responsibilities of the role!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Aviva
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Client Solutions Specialist. Familiarise yourself with the Group Protection business and how it operates. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific situations, especially regarding managing quote requests and adviser queries. Think of examples from your past experiences where you successfully triaged requests or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Communication Skills
As a key touchpoint for advisers, strong communication skills are essential. Practice articulating your thoughts clearly and concisely. During the interview, focus on how you can effectively convey information and ensure a positive adviser experience, as this will be crucial in your role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the position. Inquire about the team dynamics, the tools they use for managing requests, or how success is measured in the role. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.
