At a Glance
- Tasks: Support customers through their claims journey with empathy and guidance.
- Company: Leading UK insurance provider dedicated to outstanding customer care.
- Benefits: Flexible working, generous holiday, annual bonus, and employee discounts.
- Other info: Hybrid work model with excellent training and career development opportunities.
- Why this job: Make a real difference in customers' lives during challenging times.
- Qualifications: Good IT skills and experience in customer service or claims handling.
The predicted salary is between 25000 - 32000 £ per year.
This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You’ll provide reassurance, guidance and empathetic support, helping customers feel confident they’re in safe hands at every stage.
We’re one of the UK’s leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times.
- Acting as the first point of contact for customers calling about their home insurance claims
- Providing clear, empathetic guidance and professional support throughout the claims journey
- Managing customer expectations and helping guide them through next steps
- Working towards individual and team performance targets while maintaining excellent customer outcomes
- Confidently using technology and multiple systems to manage claims accurately and efficiently
- Good IT skills and confident using Microsoft packages
- Customer Service or Claims handling experience is desired
Our hybrid model offers a ‘best of both worlds’ approach. When you’ll be in the office depends on your role and team, but most colleagues spend at least 50% of their time in the office, combining flexibility with valuable time together with colleagues.
Our Home Claims teams are available Monday - Friday 08:00 – 20.00 and Saturday 09:00 – 17:00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application.
- Employer‑contributed pension
- Annual company bonus
- Discounts on insurance products
- Generous holiday allowance
- Flexible benefits package, including optional health and dental insurance
- Buy As You Earn share scheme
- Employee discounts and cashback
- We consider all forms of flexible working, including part‑time and job‑share arrangements.
Customer Training Support Advisor in Glasgow employer: Aviva
As one of the UK's leading insurance providers, we pride ourselves on fostering a supportive and empathetic work environment for our Customer Training Support Advisors. Our hybrid working model promotes flexibility while ensuring team collaboration, and we offer a comprehensive benefits package that includes an employer-contributed pension, annual bonuses, and generous holiday allowances. With a strong focus on employee growth and development, we empower our staff to thrive in their roles while making a meaningful impact on customers' lives during challenging times.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Training Support Advisor in Glasgow
✨Tip Number 1
Get to know the company! Research our values and what we stand for. When you understand our mission, you can tailor your conversations to show how you fit right in with our team.
✨Tip Number 2
Practice your customer care skills! Think about scenarios where you’ve helped someone through a tough time. Be ready to share these stories during interviews to demonstrate your empathy and support.
✨Tip Number 3
Show off your tech skills! We love candidates who are confident using multiple systems. Brush up on your IT skills and be prepared to discuss how you’ve used technology to improve customer experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our hybrid working model right there.
We think you need these skills to ace Customer Training Support Advisor in Glasgow
Some tips for your application 🫡
Show Your Passion for Customer Care:Make sure to highlight your enthusiasm for delivering outstanding customer service. We want to see how you can provide reassurance and empathetic support, so share any relevant experiences that showcase your ability to help customers feel confident during their claims journey.
Be Clear and Concise:When writing your application, clarity is key! Use straightforward language to explain your skills and experiences. We appreciate a well-structured application that makes it easy for us to see how you meet the requirements of the role.
Demonstrate Your IT Skills:Since you'll be using technology and multiple systems, it's important to mention your IT skills. Let us know about your experience with Microsoft packages and any other relevant software. This will show us you're ready to manage claims accurately and efficiently.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our company culture there!
How to prepare for a job interview at Aviva
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their approach to customer care, especially in the context of home insurance claims. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Empathy
As a Customer Training Support Advisor, empathy is key. Prepare examples from your past experiences where you’ve successfully supported customers through challenging situations. Highlight how you reassured them and guided them through the process, as this will demonstrate your ability to connect with customers on a personal level.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service abilities. Think about how you would handle different situations, such as a frustrated customer or a complex claim. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Familiarise Yourself with Technology
Since the role involves using multiple systems and Microsoft packages, brush up on your IT skills. Be prepared to discuss your experience with technology in previous roles and how you’ve used it to enhance customer service. Showing confidence in your tech abilities will reassure the interviewer that you can manage claims efficiently.
