At a Glance
- Tasks: Provide outstanding customer care during emergency breakdown situations and manage claims from start to finish.
- Company: Join Aviva, a supportive company with a focus on community and customer service.
- Benefits: Enjoy a competitive salary, generous holiday, and flexible working options.
- Other info: Hybrid work model with excellent training and career growth opportunities.
- Why this job: Be the calm voice in emergencies and make a real difference in customers' lives.
- Qualifications: Strong communication skills and a customer-first mindset are essential.
The predicted salary is between 28600 - 28600 £ per year.
This is a great job for someone who is passionate about delivering outstanding customer care, supporting customers during emergency breakdown situations, often at stressful and unexpected moments. You'll be the calm, reassuring voice our customers rely on, ensuring help is delivered quickly, safely and effectively.
Working within the Green Flag Rescue team, you'll handle inbound calls from customers requiring urgent assistance, coordinating rescue and recovery services and managing claims from start to finish.
- Supporting customers during emergency breakdown situations with empathy and reassurance
- Assessing policy cover and applying terms accurately to determine rescue and recovery solutions
- Arranging and coordinating rescue and recovery services with agents and suppliers
- Managing claims end to end, taking ownership through to resolution
- Liaising with internal teams and external partners to ensure seamless service delivery
This is a full-time role, working 37.5 hours per week on a shift basis. You'll work a mix of shifts between 6:00am and 10:00pm, Monday to Sunday, with a rotating shift pattern to keep things fair and balanced. Flexibility is key, and you'll always know your shifts in advance to help you plan your time.
Strong customer service and communication skills with a customer-first mindset and problem-solving abilities are essential. Good IT skills and confidence using Microsoft packages are also required. Customer Service or Claims handling experience is desirable.
Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 50% of their time in the office. Initial training will take place in the Glasgow office and may last up to a minimum of 12 weeks.
Starting salary of £28,600 (depending on location, skills, experience, and qualifications).
- Bonus opportunity - 6% of annual salary (actual amount depends on your performance and Aviva's)
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Aviva-funded Private Medical Benefit to help you get expert support when you need it
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carer's leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We also consider all forms of flexible working, including part-time and job shares
To find out more about working at Aviva take a look here. We'd love it if you could submit your application online.
Customer Service Claims Handler (Hybrid) in Glasgow employer: Aviva
Aviva is an exceptional employer that prioritises employee well-being and growth, offering a competitive salary of £28,600 along with a generous bonus scheme and pension contributions. Our collaborative work culture in Leeds fosters a supportive environment where you can thrive in a fast-paced role while making a meaningful impact on customers' lives. With flexible working options, extensive benefits, and opportunities for personal development, Aviva is committed to helping you build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Claims Handler (Hybrid) in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aviva. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aviva before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Claims Handler (Hybrid) in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aviva:Your cover letter is your chance to shine! Tell us why you want to work at Aviva specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aviva!
How to prepare for a job interview at Aviva
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
