At a Glance
- Tasks: Deliver outstanding customer care and support during the claims journey.
- Company: One of the UK’s leading insurance providers with a focus on customer support.
- Benefits: Generous holiday allowance, annual bonus, and flexible working options.
- Other info: Hybrid work model with a supportive team environment and career growth opportunities.
- Why this job: Make a real difference by helping customers feel confident during stressful times.
- Qualifications: Good IT skills and experience in customer service or claims handling preferred.
The predicted salary is between 24000 - 28000 £ per year.
This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You’ll provide reassurance, guidance and empathetic support, helping customers feel confident they’re in safe hands at every stage.
We’re one of the UK’s leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times.
- Acting as the first point of contact for customers calling about their home insurance claims
- Providing clear, empathetic guidance and professional support throughout the claims journey
- Managing customer expectations and helping guide them through next steps
- Working towards individual and team performance targets while maintaining excellent customer outcomes
- Confidently using technology and multiple systems to manage claims accurately and efficiently
- Good IT skills and confident using Microsoft packages e.g. Customer Service or Claims handling experience is desired
Our hybrid model offers a ‘best of both worlds’ approach. When you’ll be in the office depends on your role and team, but most colleagues spend at least 50% of their time in the office, combining flexibility with valuable time together with colleagues.
Our Home Claims teams are available Monday - Friday 08:00 – 20.00 and Saturday 09:00 – 17:00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application.
- Employer‑contributed pension
- Annual company bonus
- Discounts on insurance products
- Generous holiday allowance
- Flexible benefits package, including optional health and dental insurance
- Buy As You Earn share scheme
- Employee discounts and cashback
We consider all forms of flexible working, including part‑time and job‑share arrangements.
Customer Service Advisor - Training in Glasgow employer: Aviva
As one of the UK’s leading insurance providers, we pride ourselves on fostering a supportive and dynamic work environment for our Customer Service Advisors. Our hybrid working model promotes flexibility while ensuring team collaboration, and we offer a comprehensive benefits package that includes an employer-contributed pension, annual bonuses, and generous holiday allowances. With a strong focus on employee growth and development, we empower our staff to excel in their roles and make a meaningful impact in the lives of our customers during challenging times.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Training in Glasgow
✨Tip Number 1
Get to know the company! Research our values and what we stand for. When you understand our mission, you can tailor your conversations to show how you fit right in with our customer care ethos.
✨Tip Number 2
Practice your empathy skills! Since you'll be supporting customers through stressful claims, think of scenarios where you can demonstrate your ability to reassure and guide them. Role-playing with a friend can help!
✨Tip Number 3
Be ready to showcase your tech skills! Familiarise yourself with common software and systems used in customer service. We love candidates who can confidently navigate technology while managing claims efficiently.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and our hybrid working model there, making it easier for you to prepare.
We think you need these skills to ace Customer Service Advisor - Training in Glasgow
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for customer care right from the start! In your application, share specific examples of how you've delivered outstanding support in the past. This will help us understand why you're a great fit for our team.
Be Clear and Concise:When filling out your application, keep it straightforward. Use clear language and avoid jargon. We want to see your communication skills shine through, so make sure your points are easy to follow and get straight to the heart of what you want to say.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant experience and skills that align with the role of a Customer Service Advisor. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Aviva
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their approach to customer service and how they support customers during claims. This will help you align your answers with what they’re looking for.
✨Showcase Your Empathy
As a Customer Service Advisor, empathy is key. Prepare examples from your past experiences where you’ve provided reassurance and support to customers. Highlight how you managed stressful situations and helped customers feel at ease.
✨Familiarise Yourself with Technology
Since the role involves using multiple systems, brush up on your IT skills, especially with Microsoft packages. Be ready to discuss any relevant experience you have with technology in customer service roles, as this will show you can adapt quickly.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage customer expectations. Think of specific situations where you successfully guided a customer through a challenging process, and be ready to share those stories.
