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- Tasks: Investigate potential fraud in commercial property claims and support genuine customer claims.
- Company: Join Aviva, a leading insurance company committed to making a positive impact.
- Benefits: Enjoy a competitive salary, bonus opportunities, generous holidays, and flexible working options.
- Why this job: Be part of a supportive team, make a difference, and develop your investigative skills.
- Qualifications: Experience in commercial insurance or fraud investigation is preferred; strong communication skills are essential.
- Other info: This is a 6-month fixed-term contract with immediate start; flexible working arrangements available.
The predicted salary is between 21600 - 42000 £ per year.
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Direct message the job poster from Aviva
Senior Sourcing Recruiter for Aviva @Randstad Enterprise
Location: Glasgow/Perth
6-month Fixed Term
We are looking for a Fraud Claims Investigator, if you have a background in commercial insurance and in an investigation or fraud prevention type role, we would love to hear from you!
This is a great job for someone who loves to investigate, engage with customers and third parties to assist with evidence gathering.
As this is a 6-month Fixed Term Contract, paternity cover role, we are looking for immediate starters.
A bit about the job:
The role will be supporting commercial property claims. As the Fraud Claims Investigator, you will review potentially fraudulent claims that have been referred from a variety of sources, by appropriately investigating potential fraudulent claims and support our genuine customers claims being settled as quickly as possible.
You will deal with customer demand so must have effective telephony skills and be able to show initiative, making quick decisions when necessary. Along with managing your own time whilst working as a team to maintain a caseload of active investigations.
Skills and experience we’re looking for:
- Experience working in commercial or property insurance claims or commercial fraud investigation.
- Desirable but not essential to understand fraud investigations and possible outcomes of investigations.
- The ability to effectively manage personal workload.
- Excellent communication skills – written and oral
- Knowledge of UK legislation including The Fraud Act 2006 (desirable)
What you’ll get for this role:
Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Salary circa £30,000 (depending on location, skills, experience, and qualifications)
- Bonus opportunity – 6% of annual salary Actual amount depends on your performance and Aviva’s.
- Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Aviva-funded Private Medical Benefit to help you get expert support when you need it
- Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carer’s leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to beatrix.rozsa@aviva.com.
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Fraud Claims Investigator – Commercial Property employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Claims Investigator – Commercial Property
✨Tip Number 1
Familiarise yourself with the Fraud Act 2006 and other relevant UK legislation. Understanding the legal framework surrounding fraud investigations will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your telephony skills. Since effective communication is key in this role, practice engaging with customers over the phone to ensure you can handle inquiries and gather information efficiently.
✨Tip Number 3
Network with professionals in the insurance and fraud investigation sectors. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities at Aviva.
✨Tip Number 4
Prepare for situational questions during interviews. Think of examples from your past experiences where you've had to make quick decisions or manage a caseload effectively, as these will be crucial in demonstrating your suitability for the role.
We think you need these skills to ace Fraud Claims Investigator – Commercial Property
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in commercial insurance and fraud investigation. Use specific examples that demonstrate your skills in managing claims and conducting investigations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and your understanding of the responsibilities. Mention your effective communication skills and ability to manage workloads, as these are key for the position.
Highlight Relevant Skills: In your application, emphasise your telephony skills and decision-making abilities. Mention any knowledge of UK legislation, particularly The Fraud Act 2006, as this is desirable for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Fraud Claims Investigator.
How to prepare for a job interview at Aviva
✨Know Your Fraud Legislation
Familiarise yourself with the UK legislation surrounding fraud, particularly The Fraud Act 2006. Being able to discuss relevant laws and how they apply to commercial property claims will demonstrate your knowledge and preparedness for the role.
✨Showcase Your Investigation Skills
Prepare examples from your past experience where you successfully investigated claims or identified fraudulent activity. Highlight your analytical skills and ability to gather evidence effectively, as these are crucial for the position.
✨Demonstrate Effective Communication
Since the role involves engaging with customers and third parties, practice articulating your thoughts clearly. Be ready to discuss how you handle difficult conversations and ensure that you can convey complex information in an understandable way.
✨Time Management is Key
Be prepared to discuss how you manage your workload and prioritise tasks. Given the nature of the role, showcasing your ability to handle multiple investigations simultaneously while maintaining quality will be essential.
