Commercial Claims Technical Specialist in England

We’re looking for someone who loves solving complex commercial claims and enjoys helping people grow. You might have a strong technical background in commercial property, be ready for a step up, or be looking for a role where you can shape how a team works. If you’re excited by meaningful impact, coaching others and improving customer outcomes, we’d love you to consider joining us.

A bit about the job

This role exists to strengthen our commercial claims capability and help our teams deliver great, consistent outcomes for our customers. You’ll join our Commercial Technical Team, working with colleagues across our Loss Adjusting, Claims, FNOL and Complaints teams. You’ll offer expert guidance on complex claims, develop technical standards and help build confidence and capability across the operation. You’ll also support training and development programmes, working closely with Learning & Development to upskill our people. Your experience will make a real difference to our performance, our judgement, and the service we provide.

Skills and experience we’re looking for:

• Expertise in complex commercial buildings claims or specialist technical queries.
• Strong understanding of commercial property processes, reinstatement scoping, fraud indicators and recoveries.
• Confident stakeholder skills, with the ability to work with customers, brokers and suppliers and handle complaints effectively.
• A proactive approach to improvement, with ideas to enhance how we support customers.
• CILA qualified or able to demonstrate significant technical insurance experience.

What you’ll get for this role:

• Salary circa £50,000 (depending on location, skills, experience, and qualifications).
• Bonus opportunity – 10% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Aviva-funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.