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- Tasks: Support claims handlers in identifying and triaging potentially fraudulent motor claims.
- Company: Join Aviva, a leading company committed to inclusivity and employee growth.
- Benefits: Competitive salary, bonus opportunities, generous pension, and 25 days holiday.
- Other info: Flexible working options and supportive policies for all employees.
- Why this job: Make a real impact in fraud prevention while developing your skills.
- Qualifications: Knowledge of claims fraud, data interpretation, and coaching experience.
The predicted salary is between 30000 - 30000 £ per year.
Location: Norwich or Birmingham
Do you have good knowledge of claims and a passion for fighting fraud? Are you approachable, engaging, and confident? We are currently recruiting for a Claims Fraud Advisor. If you answered yes to any of these questions, it could be a great opportunity for you.
A bit about the job:
As a Claims Fraud Advisor, you will support customer‑facing claims handlers when they have identified potentially fraudulent motor claims and you will appropriately triage these claims, along with claims provided via other sources, into the Motor Investigation Team for further investigation. You will also create and deliver coaching and training at both a 1:1 level and to larger groups to improve fraud detection capabilities, analyse performance data, and engage with key stakeholders. All elements of your role contribute to ensuring we continually improve fraud detection and prevention to protect our business and genuine customers from fraudulent behaviour.
Skills and experience we’re looking for:
- Understanding of claims fraud investigations and possible outcomes of these.
- Ability to read and interpret data.
- Ability to effectively manage personal workload.
- Excellent communication skills – written and oral.
- Previous experience delivering coaching/training.
What you’ll get for this role:
- Salary circa £30,000 (depending on location, skills, experience, and qualifications)
- Bonus opportunity – 6% of annual salary (actual amount depends on performance and Aviva’s circumstances)
- Generous pension scheme – Aviva will contribute up to 14%, depending on your contribution
- 25 days holiday plus bank holidays; you can buy or sell up to 5 days
- Aviva‑funded Private Medical Benefit to help you get expert support when you need it
- Up to 40% discount on Aviva products and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Supportive policies, including parental and carers leave
- Flexible benefits to suit you, including sustainability options such as cycle‑to‑work
- Paid volunteering days to help others (up to 3 days)
- Wellbeing support and tools
Aviva is for everyone. We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we still encourage you to apply. We consider all forms of flexible working, including part‑time and job shares, as well as flexible locations, hours, and working patterns to suit customers, business, and employees.
Claims Fraud Advisor in England employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Fraud Advisor in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to claims fraud. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Bring examples of your previous work or case studies to interviews. This will help demonstrate your understanding of claims fraud investigations and your ability to deliver training effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Claims Fraud Advisor in England
Some tips for your application 🫡
Show Your Passion for Fraud Prevention: When writing your application, let us know why you're passionate about fighting fraud. Share any relevant experiences or insights that highlight your commitment to this important area.
Highlight Your Communication Skills: Since excellent communication is key for this role, make sure to showcase your written and oral skills in your application. Use clear and engaging language to demonstrate how you can effectively convey information.
Tailor Your Experience to the Role: Take a moment to align your previous experiences with the responsibilities of a Claims Fraud Advisor. Whether it’s coaching, data analysis, or claims handling, make it clear how your background fits the bill.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Aviva
✨Know Your Claims Fraud Basics
Before the interview, brush up on your knowledge of claims fraud investigations. Understand common tactics used by fraudsters and the potential outcomes of these cases. This will show your passion for fighting fraud and your readiness to tackle the challenges of the role.
✨Data Interpretation Skills
Since the job involves reading and interpreting data, practice explaining data trends or case studies related to fraud detection. Be prepared to discuss how you would analyse performance data and use it to improve fraud detection capabilities during the interview.
✨Showcase Your Communication Skills
As a Claims Fraud Advisor, excellent communication is key. Prepare examples of how you've effectively communicated complex information in previous roles, whether in writing or verbally. This will demonstrate your ability to engage with stakeholders and deliver training effectively.
✨Prepare for Coaching Scenarios
Think about your previous experience in delivering coaching or training. Be ready to share specific examples of how you've helped others improve their skills, especially in a claims context. This will highlight your capability to create and deliver impactful training sessions.