At a Glance
- Tasks: Manage incoming broker requests and ensure efficient triage of quote submissions.
- Company: Join a leading firm focused on delivering exceptional service in Group Protection.
- Benefits: Enjoy hybrid working, competitive benefits, and opportunities for professional growth.
- Other info: Inclusive culture welcoming diverse backgrounds; flexible working options available.
- Why this job: Be a key player in shaping adviser experiences and driving positive outcomes.
- Qualifications: Strong organisational skills and a customer-focused mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
Contract length - 6 months. Inside IR35. Hybrid - 2 days WFO.
Role Purpose
This role sits within the Corporate Broker Solutions Team and is responsible for managing and triaging all incoming quote requests and adviser queries within the Group Protection business. Acting as a key gateway into the organisation, the role ensures that all requests—regardless of size or complexity—are assessed, prioritised, and directed efficiently to the appropriate teams. As a critical first touchpoint for advisers, the role plays a vital part in shaping the adviser experience, delivering an exceptional standard of service while supporting efficient processes and positive customer outcomes.
Key Responsibilities
- Quote & Query Management: Manage incoming broker requests, including quote submissions and general queries. Triage all quote requests to determine the appropriate handling route. Ensure accurate and timely allocation of work across teams.
- Prioritisation & SLA Management: Assess and prioritise tasks based on urgency, complexity, and SLA requirements. Ensure adherence to service level agreements and turnaround expectations.
- Decision Making & Routing: Determine the most appropriate pathway for each quote request, including: Completion via online platforms, Referral to underwriting teams, Requesting additional information from advisers. Ensure all requests align with Group Protection business requirements.
- Adviser Support & Experience: Deliver a high-quality, professional first interaction with adviser partners. Provide clear communication and guidance throughout the triage process. Contribute to a seamless and positive adviser journey.
- Process Ownership & Improvement: Support and maintain efficient triage and workflow processes. Identify opportunities to enhance service delivery and operational efficiency. Collaborate with wider teams to drive continuous improvement.
- Team Collaboration: Work closely with underwriting, sales, and operational teams to ensure smooth handling of requests. Act as a central coordination point within the wider Corporate Broker Solutions function.
Key Skills & Experience
- Strong organisational and prioritisation skills with the ability to manage multiple requests simultaneously.
- Excellent attention to detail and decision-making ability.
- Strong communication skills, both written and verbal.
- Customer-focused mindset with a commitment to delivering high-quality service.
- Ability to work effectively within a team environment.
Key Competencies
- Customer centricity.
- Problem solving and decision making.
- Time management and prioritisation.
- Stakeholder management.
- Process efficiency and continuous improvement.
What We Offer
- Opportunity to play a key role in a major post‑acquisition integration initiative.
- Exposure to senior stakeholders and strategic decision‑making.
- Collaborative, supportive environment with strong emphasis on delivery excellence.
- Hybrid working and competitive benefits.
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we’d still encourage you to apply. We also consider all forms of flexible working, including part‑time and job‑share options. We flex locations, hours and working patterns to suit our customers, the business and you. Most of our people smart‑work, spending at least 50% of their time in an Aviva office each week. We’d love you to apply online. If you need a different way to apply, or have questions, please contact me at.
Client Solutions Specialist in Eastleigh employer: Aviva
As a Client Solutions Specialist at our company, you will thrive in a collaborative and inclusive environment that prioritises employee growth and development. With a strong emphasis on delivery excellence and flexible working arrangements, we offer competitive benefits and the opportunity to engage with senior stakeholders, making your role impactful and rewarding. Join us to be part of a dynamic team that values your contributions and supports your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Client Solutions Specialist in Eastleigh
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Client Solutions Specialist role. A personal recommendation can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews by practising common questions related to quote management and customer service. We suggest role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've managed multiple requests or prioritised tasks effectively. This will demonstrate that you’re ready to handle the fast-paced environment of the Corporate Broker Solutions Team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace Client Solutions Specialist in Eastleigh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing quote requests and adviser queries. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since this role is all about delivering a top-notch adviser experience, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you’d interact with advisers and colleagues.
Highlight Organisational Skills:We’re looking for someone who can juggle multiple requests at once. In your application, give examples of how you’ve successfully managed competing priorities in the past. This will show us you’re up for the challenge!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Aviva
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Client Solutions Specialist. Familiarise yourself with managing quote requests and adviser queries, as well as the importance of prioritisation and SLA management. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role involves clear communication with advisers, practice articulating your thoughts clearly and concisely. Prepare examples of how you've successfully communicated complex information in previous roles. This will highlight your ability to deliver high-quality service and support the adviser experience.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've had to triage requests or solve problems under pressure. Think about how you assessed urgency and complexity in past situations, and be prepared to explain your decision-making process. This will show that you can handle the demands of the role effectively.
✨Emphasise Team Collaboration
This position requires working closely with various teams, so be sure to highlight your teamwork skills. Share examples of how you've collaborated with others to achieve common goals, and express your commitment to contributing to a positive team environment. This will resonate well with the interviewers looking for a team player.
