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- Tasks: Handle complex property claims and deliver fair outcomes for customers.
- Company: Join Aviva, a leading insurance company with a focus on inclusivity.
- Benefits: Competitive salary, bonus opportunities, generous pension, and 29 days holiday.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Experience in commercial property claims and strong communication skills.
- Other info: Flexible working options and opportunities for personal development.
The predicted salary is between 28800 - 48000 £ per year.
This is a great job for someone who thrives on solving complex property claims, enjoys influencing outcomes, and wants to blend technical expertise with empathetic customer care. You’ll balance analysis with action, using digital tools and supplier networks to get fair, timely results.
A bit about the job: We manage complex property claims to deliver fair outcomes for customers and control claim spend. You’ll join our UKGI Property Claims team and handle complex commercial claims to conclusion, and validate and quantify using desk adjusting tools and pricing schedules. The role will liaise with suppliers and Loss Adjusters, using clear project plans to minimise disruption. Our new colleague will be accountable for accurate decisions, compliance, and timely settlements within delegated authority.
Skills and experience we’re looking for:
- Commercial property claims handling experience, including complex cases and policy interpretation
- Proficiency with validating claims with the support of available tools
- Strong stakeholder and project management skills
- Clear written and verbal communication skills; customer centred, outcome focused approach.
- Cert CILA/CII/BDMA accreditation is preferred but not essential.
What you’ll get for this role:
- Starting salary competitive (depending on location, skills, experience, and qualifications)
- Bonus opportunity – 8% of annual salary. Actual amount depends on your performance and Aviva’s.
- Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
- 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Aviva-funded Private Medical Benefit to help you get expert support when you need it
- Make your money go further – up to 40% discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carer’s leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your well-being seriously with lots of support and tools
Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.
Claims Specialist in Eastleigh employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Specialist in Eastleigh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to claims handling. Use role-play with friends or family to build your confidence and get comfortable discussing your experience.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've tackled complex claims in the past. Highlight your analytical skills and customer-focused approach to demonstrate you're the right fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Aviva.
We think you need these skills to ace Claims Specialist in Eastleigh
Some tips for your application 🫡
Show Your Claims Expertise: Make sure to highlight your experience with commercial property claims, especially any complex cases you've handled. We want to see how you've used your technical skills to influence outcomes and deliver fair results.
Communicate Clearly: Since clear written communication is key for this role, ensure your application is well-structured and free of jargon. Use straightforward language to convey your ideas and experiences, just like you would when liaising with stakeholders.
Emphasise Your Customer-Centric Approach: We love candidates who put customers first! Share examples of how you've balanced analysis with empathy in your previous roles. This will show us that you understand the importance of customer care in claims handling.
Apply Through Our Website: We encourage you to submit your application online through our website. It’s the easiest way for us to review your application and get back to you. Plus, it shows you're tech-savvy, which is a bonus in this digital age!
How to prepare for a job interview at Aviva
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of commercial property claims and the specific complexities involved. Be ready to discuss your past experiences with complex cases and how you interpreted policies. This will show that you’re not just familiar with the role but also passionate about it.
✨Showcase Your Stakeholder Skills
Prepare examples that highlight your stakeholder management and project management skills. Think of situations where you successfully liaised with suppliers or Loss Adjusters. This will demonstrate your ability to influence outcomes and manage relationships effectively.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, both in writing and verbally. Since the role requires clear communication, consider doing mock interviews with a friend or using online platforms. This will help you convey your customer-centred approach and outcome-focused mindset.
✨Familiarise Yourself with Digital Tools
Since the job involves using digital tools for validating claims, make sure you’re comfortable discussing any relevant software or tools you’ve used in the past. If you can, research the specific tools mentioned in the job description to show your proactive attitude and readiness to hit the ground running.
