At a Glance
- Tasks: Manage claims cases and provide empathetic support to customers during tough times.
- Company: Join Aviva, a leading insurance company dedicated to customer care.
- Benefits: Competitive salary, supportive work environment, and potential for hybrid working.
- Other info: Full office attendance required initially, with opportunities for growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication, planning, and decision-making skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Aviva is seeking a Claims Assessor based in Eastleigh, United Kingdom, to manage a portfolio of claims cases. The role emphasizes customer support during challenging times, including financial stress and life-changing events.
In this position, you will work closely with internal and external partners to assess claims and arrange treatments, ensuring effective telephony support.
Ideal candidates will have strong communication skills along with planning and decision-making abilities. Full office attendance is required initially with the potential for hybrid working.
Claims Assessor: Empathetic Case Management & Support in Eastleigh employer: Aviva
Aviva is an exceptional employer that prioritises employee well-being and development, offering a supportive work culture in Eastleigh. With a focus on empathetic case management, employees are empowered to make a meaningful impact while enjoying opportunities for professional growth and a collaborative environment. The company also provides flexible working arrangements after initial office attendance, ensuring a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Assessor: Empathetic Case Management & Support in Eastleigh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Aviva or similar companies. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Prepare for the interview by practising common questions related to claims assessment and customer support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your empathy! In your conversations, highlight experiences where you’ve supported others through tough times. This will resonate well with the role’s focus on managing claims during challenging situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Claims Assessor: Empathetic Case Management & Support in Eastleigh
Some tips for your application 🫡
Show Your Empathy:When writing your application, make sure to highlight your empathetic approach. We want to see how you can support customers during their challenging times, so share any relevant experiences that showcase your ability to connect with people.
Be Clear and Concise:We appreciate strong communication skills, so keep your application clear and to the point. Avoid jargon and ensure your points are easy to understand. This will help us see your planning and decision-making abilities in action!
Tailor Your Application:Make sure to tailor your application specifically for the Claims Assessor role. Mention how your skills align with the job description and why you’re excited about working with us at Aviva. Personal touches go a long way!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so give it a go!
How to prepare for a job interview at Aviva
✨Understand the Role
Before your interview, make sure you thoroughly understand what a Claims Assessor does at Aviva. Familiarise yourself with the key responsibilities, especially around managing claims and providing customer support during tough times. This will help you tailor your answers to show how your skills align with their needs.
✨Show Empathy in Your Responses
Given the nature of the role, it's crucial to demonstrate your empathetic approach during the interview. Prepare examples from your past experiences where you've successfully supported customers or clients through difficult situations. This will highlight your ability to connect with people and manage sensitive cases effectively.
✨Highlight Communication Skills
Strong communication is key for this position. Be ready to discuss how you’ve used your communication skills in previous roles, particularly in telephony support or case management. Practising clear and concise responses will also help you convey your thoughts effectively during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making and planning abilities. Think about potential challenges you might face as a Claims Assessor and how you would handle them. Practising these scenarios can help you feel more confident and articulate during the interview.
