Claims Customer Advisor in Eastleigh, Hampshire

Do you love helping people and making a real difference? Are you someone who thrives in a fast-paced environment and builds great relationships with ease? If you're passionate about delivering brilliant service and supporting people when they need it most, we'd love to hear from you.

Our standard full-time contracts are for 35 hours per week (with options for part-time working, after the initial 18-week full-time training period). However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40-hour contract. Flexible shift pattern between 08:00 - 18:30, Monday to Friday and one Saturday shift every six weeks, 09:00 - 13:00.

A bit about the job: You'll be the first point of contact for customers making a health insurance claim. Whether it's booking an appointment, sorting out a bill, or arranging overnight care, you'll guide them through every step. You'll help customers access the private treatment they need, from outpatient tests to aftercare. You'll also handle occasional complaints, with full support from your team. It's a role that really matters and one where you can make a big impact.

Skills and experience we're looking for:

• Great communication skills and experience in a customer-facing role.
• Empathy and the ability to support people through difficult times.
• A natural problem-solver who asks the right questions to get things done.
• Detail-focused and confident making decisions based on facts.
• Insurance or financial services experience is a bonus but not essential.

What you'll get for this role:

• Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva's.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Aviva-funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carers leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone. We're inclusive and welcome everyone; we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part-time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working, spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.