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- Tasks: Manage claims cases and support customers through challenging times with empathy.
- Company: Join Aviva, a supportive and inclusive company dedicated to your growth.
- Benefits: Enjoy a competitive salary, generous holiday, and flexible working options.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Confident communicator with strong decision-making and organisational skills.
- Other info: Opportunities for career progression and a collaborative team environment.
The predicted salary is between 28800 - 43200 £ per year.
Do you enjoy speaking with people on the phone? Are you naturally curious, open to challenges, and great at simplifying things? If so, this could be the perfect role for you.
A bit about the job: We are growing our Income Protection Claims Team and looking for new Claims Assessors (known as Claims Case Managers at Aviva) to join us. You will manage a portfolio of claims cases, working closely with internal and external partners to support both employers and employees. By assessing claims, arranging treatment, and providing telephony support, you will help to get the best outcome for the customer.
You will support customers during difficult times whether they are off work, returning, or facing long-term absence. This role involves helping people through treatment, financial stress, or life-changing events, so you will need to support individuals with empathy and clarity. You will be part of a collaborative team that uses a mix of rehabilitation, motivational interviewing, and relationship management to get the best outcomes.
100% office attendance will be required for a minimum of 6 months and then potential of some home working dependent on progression in line with Step progression framework.
Skills and experience we are looking for:
- Confident on the phone and able to communicate clearly with a range of people.
- Strong decision-making skills - you can explain your reasoning and negotiate effectively.
- Great at planning, organising, and managing your time.
- Resilient, adaptable, and keen to keep learning.
- Experience in insurance or income protection is a bonus, but not essential.
What you will get for this role:
- Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva's.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
- Aviva-funded Private Medical Benefit to help you get expert support when you need it.
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
- Brilliantly supportive policies including parental and carers leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work.
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
- We take your wellbeing seriously with lots of support and tools.
Aviva is for everyone. We are inclusive and welcome everyone; we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part-time and job shares. We flex locations, hours, and working patterns to suit our customers, business, and you. Most of our people are smart working, spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
Locations
Claims Assessor in Eastleigh, Hampshire employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Assessor in Eastleigh, Hampshire
✨Tip Number 1
Get to know the company culture! Before your interview, check out Aviva's values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telephony support, try role-playing common scenarios with a friend. This will boost your confidence and help you communicate clearly during the actual interview.
✨Tip Number 3
Show off your empathy! Think of examples from your past experiences where you've supported someone through a tough time. This will demonstrate your ability to handle sensitive situations, which is key for a Claims Assessor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Aviva family!
We think you need these skills to ace Claims Assessor in Eastleigh, Hampshire
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences align with what we’re looking for.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that are most relevant to the Claims Assessor role. Use keywords from the job description to demonstrate that you understand what we're after and how you fit the bill.
Showcase Your Communication Skills: Since this role involves a lot of phone communication, it’s important to showcase your ability to communicate clearly and effectively in your written application. Use concise language and structure your thoughts well to reflect your strong decision-making skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Aviva
✨Know Your Stuff
Before the interview, make sure you understand the role of a Claims Assessor. Familiarise yourself with the key responsibilities, like managing claims cases and providing telephony support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Empathy
Since this role involves supporting customers during tough times, be prepared to discuss how you would handle sensitive situations. Think of examples from your past where you've shown empathy and clarity, as this will demonstrate your ability to connect with clients on a personal level.
✨Practice Your Communication Skills
As a Claims Assessor, you'll need to communicate clearly with various people. Practice answering common interview questions out loud, focusing on being concise and articulate. You might even want to do a mock interview with a friend to get comfortable speaking on the phone.
✨Be Ready to Discuss Decision-Making
Strong decision-making skills are crucial for this role. Prepare to share examples of how you've made decisions in the past, especially in challenging situations. Highlight your thought process and how you arrived at your conclusions, as this will showcase your analytical abilities.