At a Glance
- Tasks: Assist customers with life and pension queries over the phone in a dynamic contact centre.
- Company: Join Aviva, a leading insurance company committed to diversity and inclusion.
- Benefits: Competitive salary, generous pension contributions, health insurance, and flexible working options.
- Other info: Enjoy excellent career progression opportunities and a vibrant team culture.
- Why this job: Make a real difference for customers while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong English communication skills are essential.
The predicted salary is between 28000 - 28500 £ per year.
We’re growing our contact centre team in Cherrywood, Dublin 18 — and we’re looking for confident, engaging people to join us! We have permanent contracts and 12 month fixed term contracts available, working thirty five hours per week.
You will assist our customers and brokers with life and pension queries over the phone. Because this role supports our Irish Life & Pension customers, strong verbal and written English skills are important.
At Aviva we see this role as one of the most important in our business because we are the first point of contact for our Brokers and Customers. This is an exciting opportunity to learn new skills and further your experience in an agile environment. The role comes with a competitive salary and benefits package.
While this role is based in Cherrywood, in the greater Dublin area, it would also suit those with customer service skills living in Wicklow/Kildare/North Wexford. We have free parking for staff who commute by car or motorcycle or there are public transport links close-by (the LUAS green line and 84a bus stop is one minute away).
To be successful in the role, you will need the following:
- Experience in a customer service environment – If you enjoy building relationships and helping people, you’ll feel right at home in our supportive customer service team.
- Good aptitude for technical learning and IT, as there are quite a few systems you will need to learn and be proficient with.
- Verbal and written fluency in English is a must have as this role will be dealing exclusively with our Irish insurance Life & Pension market.
- An ability to adapt to change, working in a fast-paced environment.
What will you get for this role?
The work you do at Aviva will make a real difference to our customers. We will recognise your contributions and reward you. From competitive salaries to generous pension contributions and paid paternity leave; take a look through some of our employee benefits!
The expected pay range for this role will fall between €28,000 and €30,000 and salary offered will commensurate with candidate's level of skills and experience. A competitive market leading salary depending on skills, experience, and qualifications.
Generous pension (employee contribution matching of up to 14% if you contribute 8%). Annual performance related bonus and pay review. Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days. Generous Health & dental insurance contributions. Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme. TaxSaver Travel Scheme. Up to 40% discount for some Aviva products plus discounts for Friends and Family. Professional qualification support and transparent career progression plans. Brilliantly supportive policies including parental and carer’s leave. Flexible benefits to suit you, including sustainability options such as cycle to work.
Make a difference, be part of our Aviva Communities and use your paid volunteering days to help others. We take your wellbeing seriously with lots of support and tools. We’re deeply invested in our people, our total reward package has so much to offer.
Aviva is for Everyone. Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
We prefer all applications to be submitted online, however if you require an alternative method of applying please email martin.toth@aviva.com.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor – Life & Pensions Contact Centre in Dublin
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aviva. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aviva before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor – Life & Pensions Contact Centre in Dublin
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aviva:Your cover letter is your chance to shine! Tell us why you want to work at Aviva specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aviva!
How to prepare for a job interview at Aviva
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
