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- Tasks: Manage high-value domestic property claims from start to finish, ensuring customer satisfaction.
- Company: Join Aviva’s Major Complex Claims team in a supportive and inclusive environment.
- Benefits: Competitive salary, bonus opportunities, generous holiday, and private medical benefits.
- Other info: Flexible working options and a commitment to professional growth.
- Why this job: Enjoy autonomy and make a real difference during challenging times for customers.
- Qualifications: Experience with high-value claims and a customer-focused approach are essential.
The predicted salary is between 36000 - 60000 £ per year.
Domestic Major Loss Adjuster – Norwich
Increase your chances of an interview by reading the following overview of this role before making an application.
This is a standout career opportunity for a seasoned Loss Adjuster to join Aviva’s Major Complex Claims team, taking full ownership of high-value, complex domestic home claims from start to finish.
If you\’re seeking a role that offers genuine autonomy, a strong emphasis on work-life balance, and the chance to manage some of the most challenging and rewarding claims in the industry—this could be the next step in your career!
A bit about the job:
As a Major Loss Field Adjuster, you will manage high-value domestic property claims from instruction through to completion, ensuring the highest standards of customer satisfaction and cost-effective resolution. This is a field-based role where you’ll be meeting our customers face-to-face. We are specifically looking for a professional residing in or around the Norwich area to service this region. Enjoy the freedom and trust to manage your claims from cradle to grave. Your expertise will guide customers through what is often a stressful time, delivering Aviva’s promise of being ‘With you today, for a better tomorrow.’
Skills and experience we’re looking for:
High-Value Claims Experience: Ideally, you have experience with claims around £100,000, but we’re happy to consider those with experience over £50,000.
Professional Growth: A minimum qualification of Cert CII or CILA is required, and if you’re aiming for Dip CII, that’s fantastic! But don’t worry, it’s not a must.
Technical Know-How: Your deep understanding of insurance principles, subrogation, underwriting practices, and ABI report writing will be highly valued.
Building Practices Insight: Knowledge of building practices and regulations for property reinstatements and tendering processes is a big plus.
Customer Focus: You have a proven track record of managing claims from cradle to grave, always keeping customer satisfaction at the forefront.
What you’ll get for this role:
Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
Salary competitive (depending on location, skills, experience, and qualifications)
Bonus opportunity – 8 % of annual salary Actual amount depends on your performance and Aviva’s.
Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Aviva-funded Private Medical Benefit to help you get expert support when you need it
Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer’s leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools
to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We’re inclusive and – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look
We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to (email address removed)
Domestic Major Loss Adjuster - Norwich employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Domestic Major Loss Adjuster - Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who might know about opportunities at Aviva. A friendly chat can sometimes lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for face-to-face meetings by brushing up on your communication skills. Practice explaining complex claims in simple terms, as you'll need to guide customers through stressful situations with ease.
✨Tip Number 3
Showcase your expertise! When you get the chance to meet potential employers or during interviews, highlight your experience with high-value claims and your understanding of building practices. This will set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining Aviva and being part of our mission.
We think you need these skills to ace Domestic Major Loss Adjuster - Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Domestic Major Loss Adjuster role. Highlight your experience with high-value claims and any relevant qualifications, like Cert CII or CILA, to show us you’re the right fit!
Showcase Your Customer Focus: Since this role is all about managing claims while keeping customer satisfaction at the forefront, share specific examples of how you've successfully navigated complex situations in the past. We want to see your customer-centric approach!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your skills and experience.
Apply Through Our Website: We encourage you to submit your application online through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re tech-savvy and ready to embrace the digital age!
How to prepare for a job interview at Aviva
✨Know Your Claims Inside Out
Before the interview, brush up on your experience with high-value claims, especially those around £100,000. Be ready to discuss specific cases you've managed, focusing on how you ensured customer satisfaction and resolved issues effectively.
✨Showcase Your Technical Skills
Make sure to highlight your understanding of insurance principles, subrogation, and underwriting practices. Prepare examples that demonstrate your technical know-how, particularly in ABI report writing and building practices relevant to property reinstatements.
✨Emphasise Customer Focus
Since this role is all about managing claims from cradle to grave, be prepared to share stories that showcase your commitment to customer satisfaction. Discuss how you've guided clients through stressful situations and what steps you took to ensure a positive outcome.
✨Demonstrate Your Autonomy
This position offers genuine autonomy, so be ready to talk about how you manage your workload independently. Share examples of how you've taken ownership of complex claims and the strategies you used to balance your responsibilities while maintaining high standards.