At a Glance
- Tasks: Provide excellent customer service and support in our Customer Operations Team.
- Company: Join Aviva, a company proud to be different in the insurance industry.
- Benefits: Starting salary up to £29,650, generous pension, and 25 days holiday.
- Other info: Flexible working options and a supportive, inclusive culture.
- Why this job: Make a real difference by helping people during their toughest times.
- Qualifications: Experience in administration and strong communication skills required.
The predicted salary is between 26900 - 29650 € per year.
Starting salary between £26,900 to £29,650 (depending on hours, skills and experience) plus additional benefits.
Our standard full-time contracts are for 35 hours (with options for part-time working).
Working Hours: 9.00 – 17.00, Monday – Friday.
This is a great job for someone who is committed to delivering great results. You’ll be well prepared to support the needs of our business in our Customer Operations Team. We want people who truly care and are driven with a can-do attitude.
A bit about the job:
- Group Protection is made up of different products including: Group Life, Group Income Protection and Group Critical Illness.
- Group Protection’s purpose is all about “helping people when they are sick, injured, vulnerable, emotional or following the loss of a loved one.”
- You will be providing excellent customer service skills including problem resolution, telephone techniques, numeracy, literacy and communication skills through dealing with daily queries, processing scheme renewals and accounts work.
- You will possess the ability to work within a close-knit team as well as under your own autonomy.
- You will be responsible for owning, building and maintaining strong relationships with our panel of intermediaries to help us retain our existing portfolio of business and contribute towards winning new business.
- Supporting change in the business and raising suggestions for improvement.
Skills and experience we’re looking for:
- Experience in administration.
- Strong communication skills, via email and telephone.
- Ability to manage change of priorities and can organise and manage own workload.
- Approachable team member, able to easily build rapport with others.
- Experience in Finance Domain (Good to have).
- Excellent skills with Microsoft applications (especially Excel).
What you’ll get for this role:
- Starting salary between £26,900 – £29,650 (depending on hours, location, skills and experience).
- Bonus opportunity - 6% of annual salary (actual amount depends on your performance and Aviva’s).
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
- Aviva-funded Private Medical Benefit to help you get expert support when you need it.
- Up to 40% discount on Aviva products, and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan.
- Brilliantly supportive policies including parental and carer’s leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work.
- 3 paid volunteering days to help others.
- We take your wellbeing seriously with lots of support and tools.
Aviva is for everyone. We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part-time and job shares.
To find out more about working at Aviva, take a look here. We’d love it if you could submit your application online.
Customer Administrator in Ditchingham employer: Aviva
Aviva is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a competitive starting salary, generous benefits, and a supportive work culture. With a commitment to inclusivity and flexibility, Aviva encourages personal development through extensive training and coaching, while also providing opportunities for meaningful contributions to the community. Join us in a role where your dedication to customer service can truly make a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Administrator in Ditchingham
✨Tip Number 1
Get to know the company! Research Aviva and its values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you're ready to showcase your problem-solving abilities and how you handle queries effectively during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Aviva.
We think you need these skills to ace Customer Administrator in Ditchingham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about delivering great results and supporting our customers. A little personality goes a long way!
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention how your background in administration and communication aligns with what we’re looking for. It shows us you’ve done your homework!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read – it helps us get to know you better!
Apply Through Our Website:We’d love for you to submit your application online through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it’s super quick and simple!
How to prepare for a job interview at Aviva
✨Know Your Stuff
Before the interview, make sure you understand Aviva's Group Protection products. Familiarise yourself with terms like Group Life and Group Income Protection. This will show your commitment to delivering great results and help you answer questions confidently.
✨Show Off Your Communication Skills
Since strong communication is key for a Customer Administrator, practice articulating your thoughts clearly. You might want to prepare examples of how you've resolved customer queries in the past, showcasing your problem-solving abilities and telephone techniques.
✨Demonstrate Your Team Spirit
Aviva values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you built rapport with colleagues or intermediaries, highlighting your approachable nature and ability to work autonomously.
✨Be Ready for Change
The ability to manage changing priorities is crucial. Think of examples from your past where you successfully adapted to new situations or reorganised your workload. This will demonstrate your flexibility and readiness to support change within the business.
