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- Tasks: Help customers navigate their protection journey with care and clarity.
- Company: Join Aviva, a supportive and inclusive financial services leader.
- Benefits: Starting salary of £25,100, bonus opportunities, and generous holiday allowance.
- Why this job: Make a real impact in people's lives while growing your skills.
- Qualifications: Great communication skills and a proactive problem-solving mindset.
- Other info: Flexible working options and a strong focus on wellbeing.
The predicted salary is between 20000 - 30000 £ per year.
Direct Sales Protection Expert – Salary £26,700
This is a great role for someone who loves helping people feel confident about their choices. You’ll thrive here if you’re a great communicator, enjoy solving problems, and want to make a real impact in customers’ lives. Whether you’re new to financial services or looking for your next step, this role offers the chance to grow your skills in a supportive team.
A bit about the job:
You’ll be part of our Direct Protection team, guiding customers through their protection journey with care and clarity. We help people understand their options and make informed decisions. You’ll handle calls, manage applications, and support customers online via live chat. Every conversation matters—and you’ll make sure it’s a positive one. You’ll also work closely with colleagues across Aviva to deliver great outcomes.
Skills and experience we’re looking for:
- Confident communicator with a warm, professional tone
- Able to stay calm and focused in a fast‑paced environment
- Comfortable using digital tools and managing multiple tasks
- Proactive and detail‑oriented, with a problem‑solving mindset
- Experience in customer service or financial services is a bonus
What you’ll get for this role:
Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Starting salary £26,700
- Bonus opportunity – 6% (A & B grade) of annual salary. Actual amount depends on your performance and Aviva’s.
- Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Aviva-funded Private Medical Benefit to help you get expert support when you need it
- Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We’d love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email kitti.majer@aviva.com.
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Direct Protection Sales Expert employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Direct Protection Sales Expert
✨Tip Number 1
Get to know the company! Research Aviva and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in. This will help you connect better during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, make sure you can explain complex ideas simply. Role-play with a friend or use online resources to sharpen your skills before the big day.
✨Tip Number 3
Be proactive! If you get the chance to ask questions during interviews, go for it. Show your enthusiasm for the role and the company by asking about team dynamics or growth opportunities. It shows you're genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles there, so keep checking back for new opportunities that match your skills.
We think you need these skills to ace Direct Protection Sales Expert
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping others and your problem-solving skills.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the role. Mention your experience in customer service or financial services if you have it, and relate it back to how you can help our customers feel confident in their choices.
Keep It Clear and Concise: We appreciate clarity, so keep your application straightforward. Use simple language and get straight to the point about why you’re a great fit for the Direct Protection Sales Expert role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Aviva
✨Know Your Stuff
Before the interview, make sure you understand the role of a Direct Protection Sales Expert. Familiarise yourself with the financial services industry and Aviva's offerings. This will help you answer questions confidently and show that you're genuinely interested in helping customers.
✨Showcase Your Communication Skills
As a great communicator, you'll need to demonstrate your ability to connect with people. Practice active listening and think about how you can convey complex information clearly. During the interview, use examples from your past experiences where you've successfully helped customers or resolved issues.
✨Stay Calm Under Pressure
The role involves managing multiple tasks in a fast-paced environment. Prepare for situational questions that assess how you handle stress. Think of specific instances where you remained calm and focused while juggling responsibilities, and be ready to share those stories.
✨Emphasise Your Problem-Solving Mindset
Highlight your proactive approach to problem-solving. Be prepared to discuss challenges you've faced in previous roles and how you overcame them. This will show that you can think on your feet and are committed to delivering great outcomes for customers.