Direct Protection Sales Consultant in Norwich

This is a great job for someone who is passionate about delivering exceptional customer service, engaging and supporting customers through their journey to find answers to their questions while ensuring compliance with business and FCA requirements. If you're someone who thrives on helping customers make informed decisions and enjoys a challenge, this job is for you!

This role will have a rotated shift pattern, shifts will be between Monday- Friday 8am- 6pm.

A bit about the job:

• The right candidate will handle both inbound and outbound telephony support for direct protection customers, with the opportunity to progress into assisting online queries through a live chat platform.
• We are looking for someone who can communicate with professionalism, patience, and empathy, ensuring customers feel heard and supported.
• You will proactively manage existing applications, engage in meaningful customer conversations while adhering to regulatory requirements, and collaborate with stakeholders across the business to drive the best customer outcomes.

Skills and experience:

• Strong communication skills, including an excellent phone manner, active listening, and the ability to build rapport while demonstrating empathy.
• A collaborative team player who is eager to learn, provide outstanding customer service, and approach challenges with a positive, can-do attitude.
• Confident in handling sensitive or difficult conversations with professionalism and the ability to guide customers through complex situations.
• Risk-aware with a problem-solving mindset, ensuring customer needs are met while adhering to compliance standards.
• Ability to thrive in a fast-paced environment, managing multiple tasks efficiently without compromising on service quality.

What you'll get for this role:

• Starting salary £23,900.
• Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva's.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carers leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone: We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here. We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.