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For Companies At a Glance
- Tasks: Help customers with their health insurance needs and provide outstanding service.
- Company: Join Aviva, a supportive and inclusive company dedicated to making a difference.
- Benefits: Starting salary of £29,000, bonus opportunities, generous holiday, and flexible working options.
- Why this job: Make a real impact by helping people while developing your communication and problem-solving skills.
- Qualifications: Strong communication skills, time management, and a passion for customer service.
- Other info: Enjoy a dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 29000 - 29000 £ per year.
Overview
Direct Health Customer Expert – Salary £29,000
Are you someone who loves helping people and enjoys a challenge? Do you pride yourself on your communication skills and believe that the key to success is in how we treat people? If so, this is a great job for you.
You\’ll join our Private Medical Insurance, Customer Retention, and Service Team in Sheffield, where your passion for customer service will make a real difference. We\’re looking for someone who can thrive in a busy environment while still delivering an outstanding service.
Responsibilities
A bit about the job:
You will be responsible for providing great service to our existing customers. You’ll take ownership of cases, listening carefully and asking questions to identify exactly what each customer needs. You’ll use your knowledge and confidence to address concerns and find the best solutions for them. Ultimately, you will be accountable for keeping our customers happy and helping them get the most from their policies.
Qualifications
Skills and experience we’re looking for:
- Excellent communication skills, including the ability to build rapport and influence others.
- Strong time management and the ability to prioritize tasks effectively.
- Proven sales and decision-making skills; experience in retention is a plus.
- The tenacity to pursue cases in difficult circumstances.
- The ability to work independently.
Benefits
What you’ll get for this role:
Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Starting salary £29,000
- Bonus opportunity – 8% (C grade) of annual salary Actual amount depends on your performance and Aviva’s.
- Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
- 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Aviva-funded Private Medical Benefit to help you get expert support when you need it
- Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carer’s leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
We\’d love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please send an email to kitti.majer@aviva.com.
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We\’d love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please send an email to kitti.majer@aviva.com.
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Direct Health Customer Expert employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Direct Health Customer Expert
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Aviva and their values. This will help you connect your passion for customer service with what they stand for, making you a standout candidate.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, try role-playing common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve turned a challenging situation into a positive outcome. This will demonstrate your tenacity and ability to keep customers happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to make a difference in customer service.
We think you need these skills to ace Direct Health Customer Expert
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for helping people shine through. Share examples of how you've gone the extra mile for customers in the past – it’ll show us that you truly care about delivering outstanding service.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the job description. We want to see how your communication skills and ability to build rapport can contribute to our team, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: We’d love for you to submit your application online through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re tech-savvy and ready to embrace the digital world!
How to prepare for a job interview at Aviva
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Be ready to discuss how you would handle different customer scenarios, especially those that require empathy and problem-solving. This will show that you understand the importance of treating customers well.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've built rapport with customers in the past. This will help demonstrate your ability to connect and influence others.
✨Demonstrate Your Time Management Skills
Think about times when you had to juggle multiple tasks or cases. Be prepared to share specific examples of how you prioritised effectively under pressure. This will highlight your ability to thrive in a busy environment, which is crucial for this position.
✨Prepare for Sales and Retention Questions
Since experience in retention is a plus, be ready to discuss your sales techniques and decision-making processes. Think of instances where you successfully retained a customer or turned a negative situation into a positive outcome. This will showcase your tenacity and problem-solving skills.