Digital Insight Analyst

This is a great job for someone who is passionate about creating analytics and data science solutions to help the business understand their customers better and inform business decisions. You will enjoy partnering with business stakeholders to design and embed innovative solutions and generate high-impact, actionable customer insights and recommendations for real-world problems.

A bit about the job: Our Customer Science team uses data to understand customers so we can be more relevant and take better actions. We are award-winning and passionate about driving better customer and commercial outcomes. This role exists to help Aviva improve key digital journeys and funnels by making data clear, trusted, and actionable. The right person will deliver high quality analytics, understand customer behaviour and help deliver our Aviva ambition. Working closely with product, optimisation, and tagging teams, you’ll monitor performance, identify opportunities, and influence decisions. You’ll be accountable for delivering reliable dashboards, meaningful insight, and analysis that improves conversion and customer experience.

Qualifications

• Educated to degree or post-graduate level in a numerate or business-oriented subject, or able to demonstrate equivalent knowledge through industry experience.
• Have a working understanding of SQL, web analytics platforms (e.g., Adobe Analytics, GA4) and proven ability to manipulate large datasets for analysis.
• Experience translating data into clear, actionable insights using Excel and PowerPoint for storytelling that drives decisions.
• Is passionate about using customer data and advanced analytics expertise with proven experience to help businesses understand customer behaviour and take action.
• A positive, can-do attitude and a proactive approach; a great team player.

What you’ll get for this role:

• Starting salary circa £45,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 8% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Aviva-funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues.

To find out more about working at Aviva take a look here. We’d love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Chloe Nettley at 07795207964 or chloe.nettley@aviva.com.