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- Tasks: Join our SME Digital Trading Team as a Digital Commercial Underwriter, supporting brokers and making impactful decisions.
- Company: Aviva is a leading insurance company committed to investing in its employees and fostering inclusivity.
- Benefits: Enjoy a competitive salary, bonus opportunities, generous pension, 25 days holiday, and discounts on Aviva products.
- Other info: Flexible working options available; we encourage applications from all backgrounds.
- Why this job: Fast-paced role with full training, strong team support, and the chance to shape digital trading's future.
- Qualifications: Experience in customer service or similar environments; strong communication and decision-making skills required.
The predicted salary is between 25000 - 35000 £ per year.
This is a great opportunity to build your career in insurance. You’ll join our SME Digital Trading Team as a Digital Commercial Underwriter – a fast-moving, supportive team that works with brokers across commercial motor and business insurance. We’ll give you full training. All you need is experience in a busy environment – like customer service, banking, insurance, or a contact centre – and a passion for delivering brilliant service.
A bit about the job:
- You’ll be the go-to person for a group of brokers – helping them grow their business while delivering excellent service.
- You’ll support digital accounts and build strong relationships.
- You’ll also make confident decisions and help shape the future of our digital trading.
- It’s a role where you’ll learn fast, grow quickly, and make a real impact.
Skills and experience we’re looking for:
- Great customer service and stakeholder management skills
- Comfortable using multiple systems and digital tools
- Confident communicator and negotiator, with a passion for helping others
- Strong initiative and decision-making skills
- Able to work independently and as part of a team
What you’ll get for this role:
- Salary of Circa £25,100 depending on skills, experience and qualifications
- Bonus opportunity - Competitive % of annual salary Actual amount depends on your performance and Aviva’s.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carer’s leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our community and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools to learn more.
Aviva is for everyone: We’re inclusive and we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look. We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online.
Digital Commercial Underwriter employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Commercial Underwriter
✨Tip Number 1
Familiarise yourself with the insurance industry, particularly commercial motor and business insurance. Understanding the key terms and concepts will help you engage more confidently with brokers and demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your customer service skills by reflecting on past experiences where you've successfully managed client relationships. Be ready to share specific examples during your conversations with us that highlight your ability to deliver excellent service.
✨Tip Number 3
Practice your communication and negotiation skills. Role-playing scenarios with a friend or family member can help you feel more comfortable discussing terms and making decisions, which are crucial for this position.
✨Tip Number 4
Showcase your initiative by preparing questions about our digital trading processes and how you can contribute to the team. This demonstrates your eagerness to learn and grow within the role, making you a standout candidate.
We think you need these skills to ace Digital Commercial Underwriter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, banking, insurance, or contact centres. Emphasise skills that align with the job description, such as stakeholder management and decision-making.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent service and your ability to work independently and as part of a team. Mention specific examples from your past experiences that demonstrate your skills.
Highlight Digital Proficiency: Since the role involves using multiple systems and digital tools, make sure to mention any relevant software or digital tools you are comfortable with. This will show your readiness for the digital aspect of the job.
Show Enthusiasm for Learning: Express your eagerness to learn and grow within the company. Mention how you can contribute to shaping the future of digital trading and your excitement about the training opportunities provided.
How to prepare for a job interview at Aviva
✨Showcase Your Customer Service Skills
As a Digital Commercial Underwriter, you'll be the go-to person for brokers. Highlight your experience in customer service roles and provide examples of how you've successfully managed client relationships in the past.
✨Demonstrate Your Digital Proficiency
Since the role involves using multiple systems and digital tools, be prepared to discuss your comfort level with technology. Mention any relevant software or platforms you've used and how they helped you in previous roles.
✨Communicate Confidently
Effective communication is key in this position. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where you had to negotiate or resolve conflicts to showcase your skills.
✨Emphasise Your Decision-Making Abilities
The job requires strong initiative and decision-making skills. Be ready to share examples of situations where you had to make quick decisions under pressure, and explain your thought process behind those choices.