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- Tasks: Help customers resolve home damage claims from start to finish.
- Company: Join Aviva, a leading insurance company committed to making a difference.
- Benefits: Enjoy a starting salary of £34,000, bonuses, generous holidays, and flexible working options.
- Why this job: Make a real impact while working in a supportive and inclusive environment.
- Qualifications: Experience in household insurance and strong communication skills required.
- Other info: We welcome applications from all backgrounds and offer flexible working arrangements.
The predicted salary is between 34000 - 47600 £ per year.
Are you someone who's passionate about insurance and ready to take the next step in your career? Do you have a solid understanding of household building reinstatement and love working with people? If you're looking for a role where you can make a real difference and bring your ideas to life, this could be the perfect fit.
A bit about the job:
You'll be helping customers who've experienced damage to their homes from things like water leaks, fire, or storms. You'll join a team of around 30 specialists who manage claims virtually, up to £10,000. From start to finish, you'll own each claim - keeping things moving, supporting customers, and making sure everything's resolved smoothly. You'll also work closely with our field teams and suppliers to get the job done right.
Skills and experience we're looking for:
- Experience in household/residential insurance.
- A good understanding of building repair and damage assessment.
- Ability to assess reinstatement works using photos and video.
- Knowledge of building materials, standards, and mitigation.
- Strong communication and stakeholder management skills.
- Experience in building reinstatement schedules.
What you'll get for this role:
- Starting salary from £34,000 (depending on location, skills, experience, and qualifications).
- Bonus opportunity - up to 8% of annual salary.
- Generous pension scheme - Aviva will contribute up to 14%.
- 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days.
- Up to 40% discount on Aviva products and other retailer discounts.
- Up to £1,200 of free Aviva shares per year.
- Supportive policies including parental and carer's leave.
- Flexible benefits including cycle to work sustainability options and our recently added Private Medical Cover.
- 3 paid volunteering days to support your community.
- Smart working - around 50% of your time in the office.
Aviva is for everyone:
We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we'd still love to hear from you.
We also consider all forms of flexible working, including part-time and job shares. Most of our people are smart working - spending around 50% of their time in our offices.
We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please email us to let us know if you have a disclosed disability, and we'll make sure you get an interview.
Ready to apply? We'd love it if you could submit your application online. If you need an alternative way to apply, just send an email to.
Desk Based Loss Adjuster employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desk Based Loss Adjuster
✨Tip Number 1
Familiarise yourself with the latest trends in household insurance and building reinstatement. This knowledge will not only help you during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the insurance sector, especially those who work as loss adjusters. Attend industry events or join online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully managed claims or resolved customer issues. Real-life examples can showcase your problem-solving skills and stakeholder management abilities.
✨Tip Number 4
Research StudySmarter and our values. Understanding our mission and how we operate will allow you to align your answers with what we’re looking for, making a strong impression during the interview.
We think you need these skills to ace Desk Based Loss Adjuster
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Desk Based Loss Adjuster. Familiarise yourself with the types of claims you'll be handling and the skills required, such as knowledge of building repair and damage assessment.
Tailor Your CV: Customise your CV to highlight relevant experience in household or residential insurance. Emphasise your understanding of building materials and your ability to assess reinstatement works, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for insurance and your commitment to helping customers. Mention specific examples from your past experience that demonstrate your communication skills and stakeholder management abilities.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in this role.
How to prepare for a job interview at Aviva
✨Show Your Passion for Insurance
Make sure to express your enthusiasm for the insurance industry during the interview. Share specific experiences that highlight your passion and how it drives you to help customers effectively.
✨Demonstrate Your Technical Knowledge
Be prepared to discuss your understanding of household building reinstatement and damage assessment. Use examples from your past experience to illustrate your knowledge of building materials and standards.
✨Highlight Your Communication Skills
Since this role involves working closely with customers and stakeholders, showcase your strong communication skills. Provide examples of how you've successfully managed relationships and resolved issues in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle various claims situations, such as dealing with difficult customers or assessing damage remotely.
