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- Tasks: Help customers with home damage claims, managing them from start to finish.
- Company: Join Aviva, a leading insurance company committed to making a difference.
- Benefits: Enjoy a starting salary of £34,000, bonuses, generous holidays, and discounts.
- Why this job: Make a real impact while working in a supportive and inclusive environment.
- Qualifications: Experience in household insurance and strong communication skills required.
- Other info: Flexible working options available; we welcome applications from all backgrounds.
The predicted salary is between 34000 - 47600 £ per year.
Are you someone who's passionate about insurance and ready to take the next step in your career? Do you have a solid understanding of household building reinstatement and love working with people? If you're looking for a role where you can make a real difference and bring your ideas to life, this could be the perfect fit.
A bit about the job:
You'll be helping customers who've experienced damage to their homes from things like water leaks, fire, or storms. You'll join a team of around 30 specialists who manage claims virtually, up to £10,000. From start to finish, you'll own each claim - keeping things moving, supporting customers, and making sure everything's resolved smoothly. You'll also work closely with our field teams and suppliers to get the job done right.
Skills and experience we're looking for:
- Experience in household/residential insurance.
- A good understanding of building repair and damage assessment.
- Ability to assess reinstatement works using photos and video.
- Knowledge of building materials, standards, and mitigation.
- Strong communication and stakeholder management skills.
- Experience in building reinstatement schedules.
What you'll get for this role:
- Starting salary from £34,000 (depending on location, skills, experience, and qualifications)
- Bonus opportunity - up to 8% of annual salary
- Generous pension scheme - Aviva will contribute up to 14%
- 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days
- Up to 40% discount on Aviva products and other retailer discounts
- Up to £1,200 of free Aviva shares per year
- Supportive policies including parental and carer's leave
- Flexible benefits including cycle to work sustainability options and our recently added Private Medical Cover
- 3 paid volunteering days to support your community
- Smart working - around 50% of your time in the office
Aviva is for everyone:
We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we'd still love to hear from you.
We also consider all forms of flexible working, including part-time and job shares. Most of our people are smart working - spending around 50% of their time in our offices.
We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please email us to let us know if you have a disclosed disability, and we'll make sure you get an interview.
Ready to apply? We'd love it if you could submit your application online. If you need an alternative way to apply, just send an email to.
Desk Based Loss Adjuster employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desk Based Loss Adjuster
✨Tip Number 1
Familiarise yourself with the latest trends in household insurance and building reinstatement. This knowledge will not only help you during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the insurance sector, especially those who work as loss adjusters. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully managed claims or resolved customer issues. Real-life examples will showcase your problem-solving skills and ability to handle pressure.
✨Tip Number 4
Research StudySmarter's values and mission. Understanding our culture will help you align your answers during the interview and show that you're a great fit for our team.
We think you need these skills to ace Desk Based Loss Adjuster
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Desk Based Loss Adjuster. Familiarise yourself with the types of claims you'll be handling and the skills required, such as knowledge of building repair and damage assessment.
Tailor Your CV: Highlight your relevant experience in household or residential insurance. Emphasise your understanding of building materials and your ability to assess reinstatement works. Make sure your CV reflects the skills mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the insurance industry and your commitment to helping customers. Use specific examples from your past experiences to demonstrate how you meet the requirements of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for a role that involves managing claims and communicating with stakeholders.
How to prepare for a job interview at Aviva
✨Show Your Passion for Insurance
Make sure to express your enthusiasm for the insurance industry during the interview. Share any relevant experiences or stories that highlight your passion and commitment to helping customers through difficult situations.
✨Demonstrate Your Technical Knowledge
Be prepared to discuss your understanding of household building reinstatement and damage assessment. Familiarise yourself with common building materials and standards, as well as how to assess reinstatement works using photos and videos.
✨Highlight Your Communication Skills
Since this role involves working closely with customers and stakeholders, showcase your strong communication skills. Provide examples of how you've effectively managed relationships in previous roles, especially in challenging situations.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask your interviewers. This shows your interest in the role and the company. You might want to inquire about team dynamics, the support provided for professional development, or how success is measured in this position.
