Customer Support in Cardiff

We have exciting opportunities for Customer Service Representatives to join us in our office based in Maxim. We love people who do the right thing for our customers and our colleagues. We want people who speak up, take responsibility, and make good service careers. We believe in creating a better tomorrow, which is why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day.

This is a hybrid working position, with 50% of your working week being spent in our Maxim office.

A bit about the job:

• Our Claims Handlers handle insurance claims with maximum efficiency and minimum fuss, in a modern and welcoming office environment.
• Primarily a phone-based role, you will manage home claims efficiently and empathetically from start to resolution.
• You will handle incoming calls, guide customers through the claims process, gather necessary information, in order to assess claims in line with policies and procedures, ensuring we reach the best outcomes for our customers.
• Full training will be provided.

Working Hours:

• Shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-8pm Saturday and Sunday.
• Current rotation is one late shift every 4 weeks and 1 weekend day every 4 weeks.
• Average of 35 hours per week over 5 days.
• You will be required to be flexible with these hours as shifts for this role are on a rota basis.
• We are also open on Bank Holidays.

Skills and experience we’re looking for:

• Positive attitude and strong desire to meet customers' needs.
• Excellent communication skills, both written and verbal.
• The ability to listen and reason empathetically.
• Flexible attitude towards change and ability to work in a fast-paced environment.
• Good level of IT skills to navigate systems.

What you’ll get for this role:

• Starting salary of £25,100 (This role falls under Aviva's "Pay progression scheme", so the further you develop in this role the higher the salary will be).
• Bonus opportunity - 6% of annual salary (Actual amount depends on your performance and Aviva's).
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Up to 40% discount on Aviva products and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone: We’re inclusive and welcome everyone - we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you.