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- Tasks: Help customers navigate financial planning through calls and admin support.
- Company: Join Aviva, a trusted name in financial services with 15 million UK customers.
- Benefits: Enjoy flexible working hours, competitive salary, generous holidays, and discounts on Aviva products.
- Why this job: Empower yourself while making a difference in customers' lives in a supportive team environment.
- Qualifications: Empathetic communicators with some customer service experience and Microsoft skills are welcome.
- Other info: Flexible working options available; we encourage applications from all backgrounds.
The predicted salary is between 25400 - 32571 £ per year.
Kick Start Your Customer Service Career with Aviva. Starting salary between £25,400 - £29,028 (depending on hours, location, skills and experience). Our standard full-time contracts are for 35 hours per week (with options for part time working). However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract which has an enhanced salary of up to £32,571.
Allocated shift pattern between 08:30 - 17:30 Monday - Friday. If you love helping people, this role in our Customer Services team is the perfect opportunity for you to shine. You will be trained, supported, and encouraged to become one of our experts who not only help make our customers' lives a little easier but also help to guide them through the complexities of financial planning. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us.
A bit about the job: You will be part of a collaborative and supportive environment where you will be empowered to build a rapport with our customers, helping out across our Pension, ISA and Investment portfolio products. Joining our Wealth Business, you will be the face of Aviva, a trusted advisor to people from all walks of life, handling calls, admin and digital support in this growing team. You will have the opportunity to gain specialist pensions knowledge and skills that will not only serve our customers but can also help to propel your career as a specialist and support your personal financial journey.
Skills and experience we're looking for:
- An empathetic communicator who can build customer relationships
- Some customer service experience, in a corporate, office, retail, or hospitality setting
- A quick learner with the ability to understand and apply specialist financial knowledge
- Experience using Microsoft applications
Please note this job role is not sponsorable under the Home Office points based system.
What you'll get for this role:
- Starting salary between £25,400 and £29,028 (depending on location, skills, experience, and qualifications)
- Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £32,571.
- Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva's.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
- Brilliantly supportive policies including parental and carer's leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work.
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
- We take your wellbeing seriously with lots of support and tools.
Aviva is for everyone: We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here. We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please email Peter.Varga@aviva.com.
Customer Service Expert (Inbound calls and Administration) employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Expert (Inbound calls and Administration)
✨Tip Number 1
Familiarise yourself with Aviva's products, especially in pensions, ISAs, and investments. Understanding these areas will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you become more comfortable with empathetic communication, which is crucial for building rapport with customers.
✨Tip Number 3
Research common customer service challenges in the financial sector. Being prepared to discuss how you would handle specific situations can set you apart from other candidates.
✨Tip Number 4
Network with current or former Aviva employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Expert (Inbound calls and Administration)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in corporate, office, retail, or hospitality settings. Emphasise skills like empathy and communication, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your ability to build customer relationships. Mention any specific experiences that demonstrate your quick learning and adaptability, particularly in financial contexts.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft applications and any other technical skills that may be beneficial for the role. This will show that you can handle the administrative aspects of the job effectively.
Show Enthusiasm for the Company: Express your excitement about joining Aviva and contributing to their mission of making customers' lives easier. Mention how you align with their values and how you can contribute to their supportive environment.
How to prepare for a job interview at Aviva
✨Show Your Empathy
As a Customer Service Expert, you'll need to demonstrate your ability to connect with customers. Prepare examples of how you've successfully built relationships in previous roles, highlighting your empathetic communication skills.
✨Familiarise Yourself with Financial Products
Since you'll be dealing with pensions, ISAs, and investments, take some time to research these products. Being knowledgeable about them will not only impress your interviewers but also show your commitment to the role.
✨Highlight Your Customer Service Experience
Make sure to discuss any relevant customer service experience you have, whether it's from a corporate, retail, or hospitality setting. Use specific examples to illustrate how you've handled challenging situations and provided excellent service.
✨Demonstrate Your Quick Learning Ability
The role requires you to be a quick learner, especially when it comes to applying specialist financial knowledge. Be ready to share instances where you've had to learn something new quickly and how you adapted to it effectively.
