At a Glance
- Tasks: Provide top-notch customer service and handle inquiries with care.
- Company: Join Aviva, a company dedicated to investing in its people and community.
- Benefits: Enjoy flexible working hours, competitive salary, and generous holiday options.
- Why this job: Fast-paced role with growth opportunities and a supportive work culture.
- Qualifications: Previous experience in customer service or administration is preferred.
- Other info: We welcome applications from all backgrounds and offer flexible working arrangements.
The predicted salary is between 24200 - 27300 £ per year.
Kick Start Your Customer Service Career with Aviva Customer Service Expert – Starting salary between £25,400 – £29,028 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract which has an enhanced salary of up to £ 32,571 . Allocated shift pattern between 08:30 – 17:30 Monday – Friday If you love helping people, this role in our Customer Services team is the perfect opportunity for you to shine. You\’ll be trained, supported, and encouraged to become one of our experts who not only help make our customers\’ lives a little easier but also help to guide them through the complexities of financial planning. That\’s why we\’re here, and that\’s why 15 million customers across the UK have placed their trust in us. A bit about the job: You\’ll be part of a collaborative and supportive environment where you\’ll be empowered to build a rapport with our customers, helping out across our Pension, ISA and Investment portfolio products. Joining our Wealth Business, you\’ll be the face of Aviva, a trusted advisor to people from all walks of life, handling calls, admin and digital support in this growing team. You\’ll have the opportunity to gain specialist pensions knowledge and skills that will not only serve our customers but can also help to propel your career as a specialist and support your personal financial journey. Skills and experience we\’re looking for: An empathetic communicator who can build customer relationships Some customer service experience, in a corporate, office, retail, or hospitality setting A quick learner with the ability to understand and apply specialist financial knowledge Experience using Microsoft applications Please note this job role is not sponsorable under the Home Office points based system. What you\’ll get for this role: Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary between £25,400 and £29,028 (depending on location, skills, experience, and qualifications) Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £ 32,571. Bonus opportunity – 6% of annual salary Actual amount depends on your performance and Aviva\’s. Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer\’s leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: We\’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don\’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you\’ve applied, please send us an email stating that you have a disclosed disability, and we\’ll interview you. We\’d love it if you could submit your application online. If you require an alternative method of applying, please email (email address removed)
Customer Service Expert (Inbound calls and Administration) employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Expert (Inbound calls and Administration)
✨Tip Number 1
Familiarize yourself with Aviva's values and mission. Understanding their commitment to customer service and community involvement will help you align your responses during the interview, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare to discuss specific examples from your past experience where you've successfully handled customer inquiries or complaints. Highlighting your problem-solving skills and ability to prioritize tasks will demonstrate your readiness for this fast-paced role.
✨Tip Number 3
Since the role involves both inbound calls and administration, practice your communication skills. Consider role-playing scenarios with a friend to improve your ability to convey information clearly and effectively over the phone.
✨Tip Number 4
Research common customer service challenges in the financial services sector. Being knowledgeable about industry-specific issues will allow you to engage in meaningful discussions during your interview, showing that you're proactive and well-prepared.
We think you need these skills to ace Customer Service Expert (Inbound calls and Administration)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've provided excellent service in previous roles and how you can contribute to Aviva's goals.
Highlight Flexibility and Communication Skills: Emphasize your ability to adapt to changing situations and your strong communication skills. Provide examples of how you've successfully managed multiple tasks or resolved customer inquiries.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, as these can create a negative impression.
How to prepare for a job interview at Aviva
✨Showcase Your Customer Service Skills
Prepare to discuss your previous experience in customer service or administration roles. Highlight specific examples where you successfully resolved customer inquiries or complaints, demonstrating your ability to take personal ownership.
✨Demonstrate Flexibility and Adaptability
Since the role requires flexibility in approach and task prioritization, be ready to share instances where you've adapted to changing circumstances or managed multiple tasks effectively in a fast-paced environment.
✨Communicate Clearly and Effectively
Practice your communication skills, as effective communication is key in this role. Be prepared to explain how you would handle different types of customer interactions, whether by phone, email, or in writing.
✨Research Aviva's Values and Culture
Familiarize yourself with Aviva's mission and values. During the interview, express how your personal values align with theirs, especially regarding inclusivity and community involvement, which are important aspects of their culture.