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For Companies At a Glance
- Tasks: Help customers navigate financial planning through calls and admin support.
- Company: Join Aviva, a trusted name in financial services with 15 million UK customers.
- Benefits: Enjoy flexible working hours, generous salary, bonus opportunities, and discounts on products.
- Why this job: Be part of a supportive team, gain specialist knowledge, and make a real difference.
- Qualifications: Empathetic communicators with some customer service experience and Microsoft skills are welcome.
- Other info: Flexible working options available; we encourage applications from all backgrounds.
The predicted salary is between 25400 - 32571 £ per year.
Kick Start Your Customer Service Career with Aviva
Customer Service Expert
Starting salary between £26,900 – £29,650 (depending on hours, location, skills and experience). Our standard full‑time contracts are for 35 hours per week with options for part‑time working. Shift pattern: 08:00-17:30 Monday‑Friday.
Overview
If you love helping people, this role in our Customer Services team is the perfect opportunity to shine. You’ll be trained, supported, and encouraged to become one of our experts who not only help make our customers’ lives easier but also guide them through the complexities of financial planning. 15 million customers across the UK trust us.
What You’ll Do
You’ll be part of a collaborative and supportive environment where you’ll build rapport with our customers, helping out across Pension, ISA and Investment portfolio products. Joining our Wealth Business, you’ll be the face of Aviva, a trusted advisor handling calls, admin and digital support.
Skills and Experience We\’re Looking For
- An empathetic communicator who can build customer relationships
- Some customer service experience, in a corporate, office, retail, or hospitality setting
- A quick learner with the ability to understand and apply specialist financial knowledge
- Experience using Microsoft applications
What You’ll Get
- Starting salary between £26,900 – £29,650 (depending on location, skills, experience, and qualifications)
- Bonus opportunity – 6% of annual salary (actual amount depends on your performance and Aviva’s)
- Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in
- 25 or 29 days holiday plus bank holidays; buy or sell up to 5 days
- Aviva‑funded Private Medical Benefit
- Up to 40% discount on Aviva products and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and Save As You Earn scheme
- Supportive policies including parental and carer’s leave
- Flexible benefits such as sustainability options (cycle‑to‑work)
- Aviva Communities – use 3 paid volunteering days to help others
- Wellbeing support and tools
Aviva is for Everyone
We’re inclusive and welcome everyone – we encourage applications from all backgrounds and experiences. Even if you don’t tick every box, we still encourage you to apply. We consider all forms of flexible working, including part‑time and job shares.
We flex locations, hours and working patterns to suit customers and you. Most of our people are smart working – spending at least 50% of their time in our offices every week while enjoying flexibility and time with colleagues.
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
To find out more about working at Aviva, take a look here.
We would love it if you could submit your application online. If you require an alternative method of applying, please email martin.toth@aviva.com.
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Customer Service Expert (Inbound calls and Administration) employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Expert (Inbound calls and Administration)
✨Tip Number 1
Familiarise yourself with Aviva's products, especially in pensions, ISAs, and investments. Understanding these areas will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you become more comfortable with building rapport over the phone, which is crucial for a Customer Service Expert.
✨Tip Number 3
Research common customer service challenges in the financial sector. Being prepared to discuss how you would handle specific situations can set you apart from other candidates.
✨Tip Number 4
Network with current or former Aviva employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Expert (Inbound calls and Administration)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in corporate, office, retail, or hospitality settings. Emphasise skills like empathy and communication, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping people and your desire to work in a collaborative environment. Mention how your skills align with Aviva's mission and values, and provide examples of how you've successfully built customer relationships in the past.
Showcase Your Learning Ability: Since the role requires quick learning of specialist financial knowledge, include any experiences that demonstrate your ability to learn new concepts quickly. This could be through previous jobs, training, or even personal projects.
Highlight Technical Skills: Mention your proficiency with Microsoft applications, as this is a requirement for the position. If you have experience with other digital tools or platforms, be sure to include those as well to show your versatility.
How to prepare for a job interview at Aviva
✨Show Your Empathy
As a Customer Service Expert, demonstrating empathy is crucial. Prepare examples of how you've successfully built relationships with customers in previous roles, highlighting your ability to understand their needs and concerns.
✨Familiarise Yourself with Financial Products
Since you'll be dealing with pensions, ISAs, and investments, take some time to research these products. Being able to discuss them confidently will show your commitment and readiness for the role.
✨Highlight Your Customer Service Experience
Make sure to discuss any relevant customer service experience you have, whether it's from retail, hospitality, or corporate settings. Use specific examples to illustrate how you've handled challenging situations effectively.
✨Demonstrate Your Quick Learning Ability
The role requires you to grasp specialist financial knowledge quickly. Be prepared to share instances where you've had to learn new information rapidly and how you applied it successfully in your work.