Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with our online platform and provide personalised service.
- Company: Join Aviva, a leading company dedicated to customer care and employee growth.
- Benefits: Enjoy flexible working hours, generous holidays, and discounts on Aviva products.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills, problem-solving abilities, and a positive attitude are essential.
- Other info: We welcome applications from all backgrounds and offer flexible working options.
The predicted salary is between 25400 - 29028 £ per year.
Kick Start Your Customer Service Career with Aviva
Customer Service Expert – Starting salary between £25,400 – £29,028 (depending on hours, location, skills and experience)
Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract which has an enhanced salary of up to £32,571.
Allocated shift pattern between 08:00 – 18:00 Monday – Friday
Do you want a customer service career with a difference. We provide the very best care for our customers through the quality of our personalised service. We are interested in your commitment to delivering great results and while there is a lot to learn about our products through great training and coaching you’ll be well prepared to support the needs of our customers.
A bit about the job:
You will be communicating with a wide range of customers, coaching them on how to use our online platform and really supporting them in becoming more engaged in their pension.
You will really love making a difference in customers lives and support them in whatever means they contact us by secure messaging, telephone or LiveChat. We need people that will challenge the status quo and help us shape the future
Our products can be really technical – there is a lot to learn but don’t worry, you’ll receive plenty of training and support to help our customers.
Skills and experience we’re looking for:
- A great phone manner with the ability to build rapport and show empathy with strong listening and questioning skills
- Talented problem solvers who think outside the box challenge the status quo to help shape our Contact Centres of the future.
- Someone who enjoys working and learning with others around them to deliver fantastic customer service
- The ability to understand and coach customers on our digital platforms and how they can make things simple and quick for our customers
- A positive, can-do attitude with the ability to have difficult conversations and overcome objections
Please note this job role is not sponsorable under the Home Office points based system.
What you’ll get for this role:
Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Starting salary between £25,400 and £28,500 (depending on location, skills, experience, and qualifications) Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £32,571
- Bonus opportunity – 6% of annual salary Actual amount depends on your performance and Aviva’s.
- Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Make your money go further – Up to 40% discount on Aviva products , and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carer’s leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online. If you require an alternative method of applying, please email vikkidavid.vida@aviva.com
#J-18808-Ljbffr
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Expert
✨Tip Number 1
Familiarise yourself with Aviva's products and services. Understanding the technical aspects of what you'll be supporting will not only boost your confidence but also help you engage more effectively with customers.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since a great phone manner is essential for this role, consider role-playing scenarios with friends or family to enhance your ability to build rapport and show empathy.
✨Tip Number 3
Demonstrate your problem-solving skills during the interview. Think of examples from your past experiences where you successfully tackled challenges, as this will show your ability to think outside the box and adapt to different situations.
✨Tip Number 4
Show your enthusiasm for teamwork and learning. Aviva values collaboration, so be prepared to discuss how you've worked well with others in the past and your eagerness to learn from your colleagues.
We think you need these skills to ace Customer Service Expert
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Expert role. Emphasise your ability to build rapport, problem-solving skills, and any experience with digital platforms.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've made a difference in previous roles and how you can contribute to Aviva's mission of providing excellent care.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as strong listening abilities, empathy, and a positive attitude. Use concrete examples to demonstrate these skills in action.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Aviva
✨Showcase Your Communication Skills
As a Customer Service Expert, your ability to communicate effectively is crucial. During the interview, demonstrate your strong phone manner and ability to build rapport. Use examples from past experiences where you successfully engaged with customers.
✨Emphasise Problem-Solving Abilities
Highlight your talent for thinking outside the box when faced with challenges. Prepare specific examples of how you've solved problems in previous roles, especially those that required a creative approach or challenged the status quo.
✨Demonstrate Empathy and Listening Skills
Empathy is key in customer service. Be ready to discuss situations where you had to listen carefully to a customer's needs and respond with understanding. This will show your potential employer that you can handle difficult conversations with a positive attitude.
✨Familiarise Yourself with Digital Platforms
Since the role involves coaching customers on digital platforms, make sure you understand the basics of these tools. Research Aviva's online services and be prepared to discuss how you would help customers navigate them effectively.
