At a Glance
- Tasks: Assist customers with claims and queries in a fast-paced environment.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Earn £14.67/hour with full training provided and flexible shifts.
- Other info: Temporary role with opportunities to learn and grow in a supportive team.
- Why this job: Make a real difference by helping customers navigate their claims smoothly.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 14.67 - 14.67 £ per hour.
Contract Length - 3 months
Hourly rate - £14.67/hour Inside IR35
We have some exciting opportunities available in our Personal Lines Triage team! Do you enjoy working in a fast-paced environment? Do you have an empathetic customer service style, providing brilliant service to every customer you speak to? If so, we’d love to hear from you.
These are temporary roles and will involve shift patterns covering the hours of 9am - 5:30pm (Monday – Friday).
A bit about the job:
As a Triage Handler, you will be the first person our customers speak to when they need to make a claim, or have queries on an existing claim. You will need to be polite, friendly, and a great listener to understand what the customer needs from us to be able to direct them to the right team. Full training will be provided about different parts of the motor claims system; but, you'll need to be able to gather the right and relevant information efficiently from our customers to ensure their call reaches the correct team.
Skills and experience we’re looking for:
- Ability to work in a fast-paced environment, multi-tasking, and prioritizing responsibilities.
- Passionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer first.
- A willingness to learn, help others and have a team player mentality.
- Embrace and support change, to improve our customers’ journey.
- Thrives undertaking digital & online tasks, and can demonstrate strong I.T skills, with prior experience of using software like Microsoft Outlook and Word.
To apply, please submit your application directly through this platform or send your CV and time availability.
Customer Service Claims Handler employer: Aviva
Join our dynamic Personal Lines Triage team, where we prioritise a supportive and collaborative work culture that values empathy and exceptional customer service. With comprehensive training provided, you'll have the opportunity to develop your skills in a fast-paced environment while enjoying competitive pay and flexible shift patterns. We are committed to fostering employee growth and creating a rewarding workplace that truly makes a difference in our customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Claims Handler
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Aviva.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Aviva. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Claims Handler
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Aviva.
How to prepare for a job interview at Aviva
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Aviva's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Aviva offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
