At a Glance
- Tasks: Help customers with health insurance claims and provide support through their journey.
- Company: Join Aviva, a leading provider of private medical insurance, committed to making a difference.
- Benefits: Enjoy a competitive salary, bonus opportunities, generous holidays, and flexible working options.
- Other info: Flexible hours, part-time options, and a commitment to diversity and inclusion.
- Why this job: Make a real impact while developing your skills in a supportive and inclusive environment.
- Qualifications: Great communication skills and customer service experience; empathy and problem-solving abilities are key.
The predicted salary is between 25400 - 28500 £ per year.
Customer Advisor - Private Medical Insurance - Starting salary between £26,900 to £29,650 (depending on hours, skills, and experience) plus additional benefits
Do you love helping people and making a real difference?
Are you someone who thrives in a fast-paced environment and builds great relationships with ease? If you’re passionate about delivering brilliant service and supporting people when they need it most – we’d love to hear from you.
Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18-week full time training period). However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer a 40-hour contract which has an enhanced salary of up to £33,885 (after the initial 18 week training period)
Flexible shift pattern between 08:00 - 18:30, Monday – Friday
A bit about the job
You’ll be the first point of contact for customers making a health insurance claim. Whether it’s booking an appointment, sorting out a bill, or arranging overnight care – you’ll guide them through every step.
You’ll help customers access the private treatment they need, from outpatient tests to aftercare. You’ll also handle occasional complaints, with full support from your team. It’s a role that really matters – and one where you can make a big impact.
Skills and experience we’re looking for
Great communication skills and experience in a customer-facing role.
Empathy and the ability to support people through difficult times.
A natural problem-solver who asks the right questions to get things done.
Detail-focused and confident making decisions based on facts.
Insurance or financial services experience is a bonus – but not essential.
What you'll get for this role
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
Starting salary between £26,900 and £29,650 (depending on location, skills, experience, and qualifications) Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £33,885.
Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Aviva-funded Private Medical Benefit to help you get expert support when you need it
Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer’s leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Bhavya Tejaswi - bhavya.tejaswi@aviva.com.
Customer Service Advisor in Eastleigh employer: Aviva
At Aviva, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values every individual. As a Customer Service Advisor, you'll enjoy flexible working hours, generous benefits including a competitive salary, bonus opportunities, and a robust pension scheme, all while making a meaningful impact in people's lives during their times of need. With ample opportunities for personal and professional growth, Aviva is committed to helping you thrive in your career while maintaining a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Eastleigh
✨Tip Number 1
Familiarise yourself with the private medical insurance sector. Understanding common terms and processes will help you engage confidently during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills by role-playing customer scenarios with friends or family. This will help you articulate your empathy and problem-solving abilities, which are crucial for a Customer Service Advisor.
✨Tip Number 3
Research Aviva’s values and culture. Being able to align your personal values with those of the company can set you apart and show that you’re a great fit for their team.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the interview process and what it’s really like to work as a Customer Service Advisor at Aviva.
We think you need these skills to ace Customer Service Advisor in Eastleigh
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service roles. Emphasise your communication skills, empathy, and problem-solving abilities, as these are crucial for this position.
Write a Strong Cover Letter:In your cover letter, express your passion for helping people and delivering excellent service. Provide specific examples of how you've successfully supported customers in the past, especially in challenging situations.
Proofread Your Application:Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Aviva
✨Showcase Your Communication Skills
As a Customer Service Advisor, great communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively. Use examples from past experiences where you successfully resolved customer issues or built strong relationships.
✨Demonstrate Empathy
This role involves supporting customers during challenging times. During the interview, share instances where you've shown empathy and understanding towards customers. Highlight how you helped them feel valued and supported.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer scenarios. Think of examples where you identified problems and provided effective solutions. This will showcase your natural problem-solving abilities.
✨Familiarise Yourself with the Company
Research Aviva and its values, especially regarding customer service. Understanding their approach to private medical insurance will help you align your answers with their expectations and show your genuine interest in the role.
