At a Glance
- Tasks: Support customers through their health claims journey via inbound calls.
- Company: Join Aviva, a leading provider of private medical insurance dedicated to customer care.
- Benefits: Enjoy flexible working hours, competitive salary, generous holiday, and discounts on Aviva products.
- Other info: We embrace diversity and encourage applications from all backgrounds.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Excellent communication skills and previous customer service experience are essential.
The predicted salary is between 25100 - 31200 € per year.
Kick Start Your Customer Service Career with Aviva
Customer Service Expert - Starting salary between
£25,400 – £29,028 (depending on hours, location, skills and experience)
Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract after training.
Allocated shift pattern between 08:00 – 18:00 Monday – Friday
We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.
Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That\'s why we\'re here, and that\'s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you!
A bit about the job:
We want you to provide the very best service with performance measured in line with Aviva\'s values; Care, Commitment, Community and Confidence. In other words, it\'s the quality of the personalised service you provide that we\'re interested in. There is a lot to learn but don\'t worry, through great training and coaching you\'ll be well prepared to support the needs of our customers and financial advisers.
You will be part of our our Wealth Organisation, providing telephony support in one of our areas:
Investment Bonds
Pension Savings
Platform Investments
But don\'t worry about the product, it\'s the care that you can bring to our customers that we care about most!
Our products can be technical - there is a lot to learn but don\'t worry, you\'ll receive plenty of training and support to help our customers with their complex queries.
Skills and experience we\'re looking for:
Excellent communication skills and a great phone manner with the ability to build rapport and show empathy
Be a good fact finder – you will ask the right questions at the right time to really understand what our customers need from you
Someone who enjoys working and learning with others around them to deliver fantastic customer service
The ability to understand our digital methods and how they can make things simple and quick for our customers
A positive, can-do attitude with the ability to have difficult conversations and overcome objections
What you\'ll get for this role
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.
And one of the ways we live up to that promise is by investing in you.
We have so much to offer when it comes to being an Aviva colleague.
Starting salary between £25,400 - £29,028 (depending on hours, skills and experience) plus additional benefits.
Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva\'s.
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Aviva-funded Private Medical Benefit to help you get expert support when you need it
Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer\'s leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our
and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools
Please note this job role is not sponsorable under the
to learn more.
Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone
We\'re inclusive and
– we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don\'t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look
Wed love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Dalma Kovacs a email
Customer Service Advisor in Matlock employer: Aviva
Aviva is an exceptional employer that prioritises the well-being and growth of its employees, offering a competitive salary range and flexible working options to suit individual needs. With a strong commitment to inclusivity, generous benefits such as a robust pension scheme, bonus opportunities, and support for personal development, Aviva fosters a collaborative work culture where employees can thrive while making a meaningful impact on customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Matlock
✨Tip Number 1
Familiarise yourself with the private medical insurance sector. Understanding common terms and processes will help you speak confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for the types of customer interactions you might face, allowing you to showcase your empathy and problem-solving abilities.
✨Tip Number 3
Network with current or former employees of Aviva or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Be ready to discuss specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer, as this aligns with what Aviva values in their employees.
We think you need these skills to ace Customer Service Advisor in Matlock
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant customer service experience and skills. Emphasise your communication abilities, empathy, and attention to detail, as these are crucial for the role of a Customer Service Advisor.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for delivering excellent customer service. Mention specific examples from your past experiences where you have supported customers through challenging situations.
Highlight Relevant Skills:In your application, clearly outline any experience you have with insurance products or financial services, even if it's not essential. This can set you apart from other candidates.
Show Enthusiasm for the Role:Express your excitement about the opportunity to work with Aviva and how you align with their values. Mention your willingness to learn and adapt, especially regarding the flexible working options they offer.
How to prepare for a job interview at Aviva
✨Show Your Empathy
As a Customer Service Advisor, you'll be dealing with customers during challenging times. Make sure to demonstrate your ability to empathise and connect with them. Share examples from your past experiences where you provided support and understanding.
✨Highlight Your Communication Skills
Excellent communication is key in this role. Prepare to discuss how you've effectively communicated with customers in previous positions. Use specific examples that showcase your ability to listen actively and convey information clearly.
✨Be Detail-Oriented
The job requires meticulous attention to detail. During the interview, mention instances where your attention to detail made a difference in your work. This could involve processing claims accurately or ensuring customer satisfaction through thorough follow-ups.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the role and the company. Ask about the training process, team dynamics, or how success is measured in the role. This demonstrates your enthusiasm and commitment to understanding the job better.
