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- Tasks: Join our team to detect and prevent property fraud by reviewing claims.
- Company: Aviva, a leading insurance provider with a focus on innovation.
- Benefits: Competitive salary, bonus opportunities, generous pension, and 25 days holiday.
- Why this job: Make a real impact in counter fraud while building your career in insurance.
- Qualifications: Experience in property insurance claims and strong communication skills.
- Other info: Flexible working options and supportive policies for all employees.
The predicted salary is between 30000 - 42000 £ per year.
Counter Fraud Triage Handler – Property claims
3 days ago Be among the first 25 applicants
Direct message the job poster from Aviva
Counter Fraud Triage Handler – Property claims – Salary circa £30,000
We are looking for a colleague to join our property claims triage team. This is the perfect role for you if you have experience in property insurance claims and would like to build a career in counter fraud!
A bit about the job:
This role helps Aviva detect and prevent property fraud by reviewing claims and identifying those that need further investigation. You’ll be part of a specialist team that works closely with frontline claims handlers and analytics tools to assess risk, provide feedback, and support learning. You’ll be accountable for making referral decisions, sharing insights, and delivering targeted training to improve fraud awareness and capability across the business.
Skills and experience we’re looking for:
- Experience working in property or commercial insurance claims.
- Desirable but not essential to understand fraud investigation and possible outcomes of investigations.
- The ability to effectively manage personal workload.
- Excellent communication skills – written and verbal.
What you’ll get for this role:
- Salary circa £30,000 (depending on location, skills, experience, and qualifications)
- Bonus opportunity – 6% of annual salary. Actual amount depends on your performance and Aviva’s.
- Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Aviva-funded Private Medical Benefit to help you get expert support when you need it
- Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carer’s leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We’d love it if you could submit your application online. If you require an alternative method of applying, send an email to beatrix.rozsa@aviva.com
Job details
- Seniority level: Associate
- Employment type: Full-time
- Job function: Other
- Industries: Insurance
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Counter Fraud Investigator – Property Claims
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Counter Fraud Triage Handler - Property claims employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Fraud Triage Handler - Property claims
✨Tip Number 1
Network like a pro! Reach out to folks in the insurance industry, especially those working in property claims. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your fraud investigation knowledge. Even if it’s not essential, showing that you’re keen to learn can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills! Whether it’s written or verbal, being able to articulate your thoughts clearly is crucial in this role. Consider mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Counter Fraud Triage Handler - Property claims
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Counter Fraud Triage Handler role. Highlight your experience in property insurance claims and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about counter fraud and how your background makes you a great fit for Aviva. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear language, proper grammar, and a friendly tone. We want to see your personality come through!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application gets to the right people. Plus, you’ll be one step closer to joining our amazing team!
How to prepare for a job interview at Aviva
✨Know Your Stuff
Make sure you brush up on your knowledge of property insurance claims. Familiarise yourself with common fraud indicators and the processes involved in triaging claims. This will show that you're not just interested in the role, but that you understand the nuances of the industry.
✨Communicate Clearly
Since excellent communication skills are key for this role, practice articulating your thoughts clearly and concisely. Prepare to discuss how you've effectively communicated in past roles, especially when it comes to sharing insights or training others.
✨Show Your Problem-Solving Skills
Be ready to demonstrate your ability to manage a personal workload and make referral decisions. Think of examples from your previous experience where you had to assess risk or make tough calls, and be prepared to discuss these during the interview.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, the tools used for analytics, and how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.