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- Tasks: Monitor and report on customer outcomes in a dynamic financial services environment.
- Company: Join Aviva, a progressive company focused on customer-centric values.
- Benefits: Competitive salary, bonus opportunities, generous holiday, and flexible working options.
- Why this job: Make a real impact on customer experiences while growing your career.
- Qualifications: Strong understanding of regulatory requirements and experience in financial services.
- Other info: Inclusive culture with support for personal development and wellbeing.
The predicted salary is between 48000 - 84000 ÂŁ per year.
Conduct Risk Manager
London, Perth, York, Norwich or Leeds
Salary: National circa £60,000 and London – circa £70,000
Would you love to work in a progressive, highly motivated team with the customer at the heart of everything they do? Are you someone who thrives in a fast-paced environment, enjoys variety in your work, and can confidently engage with stakeholders across the business? If so, we’d love to hear from you!
A bit about the job:
This role supports the Head of Underwriting Quality, with a focus on monitoring, evidencing, and reporting customer outcomes across Commercial Lines.
You’ll be responsible for:
- Managing the monthly reporting cycle of Conduct Outcomes, including the Price & Value outcome into the CL Customer Outcome & Insights Forum.
- Engaging with Conduct Outcome Owners and Underwriting teams to evidence good outcomes and address actual or potential customer harm.
- Supporting the embedding and maintenance of the Commercial Lines Conduct strategy and frameworks to enhance conduct culture and ensure an “is it right?” ethos.
- Managing libraries and frameworks that help identify and evidence customer outcomes.
- Assisting in the creation of reports for senior stakeholders and supporting the smooth running of the CL Customer Outcome & Insights Forum.
Skills and experience we’re looking for:
- Strong understanding of the regulatory landscape around customer outcomes within a Financial Services or Insurance setting, including experience with Consumer Duty.
- Proven ability to interpret and apply regulatory requirements to business processes and customer journeys.
- Confident in engaging with senior leaders to advise, support, and influence decisions.
- Ability to interpret and use data sources to improve the customer journey and inform decision-making.
- Experience in managing and prioritising multiple demands in a dynamic environment.
What you’ll get for this role:
Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Salary National circa £60,000 and London – circa £70,000 (depending on location, skills, experience, and qualifications)
- Bonus opportunity – 10% of annual salary Actual amount depends on your performance and Aviva’s.
- Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
- 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Aviva-funded Private Medical Benefit to help you get expert support when you need it
- Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts
- Up to ÂŁ1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carer’s leave
- Flexible benefits to suit you, including sustainability options such as cycle to work · Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
- Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We\’d love it if you could submit your application online. If you require an alternative method of applying, please give Jessica Mason a call on 07387 545 666 or send an email to Jessica.Mason@aviva.com
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Conduct Risk Manager employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conduct Risk Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Conduct Risk Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with regulatory requirements and customer outcomes. We want to see how your skills align with the Conduct Risk Manager role, so don’t hold back!
Showcase Your Stakeholder Engagement Skills: Since this role involves engaging with senior leaders and various teams, share examples of how you've successfully influenced decisions in the past. We love seeing candidates who can communicate effectively across different levels.
Highlight Your Analytical Skills: Demonstrate your ability to interpret data and improve customer journeys. Include specific instances where your analytical skills made a positive impact. We’re all about making informed decisions here at StudySmarter!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you into our system quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Aviva
✨Know Your Regulatory Stuff
Make sure you brush up on the regulatory landscape around customer outcomes, especially within Financial Services or Insurance. Be ready to discuss how you’ve interpreted and applied these regulations in past roles, as this will show your understanding of the industry.
✨Engage with Confidence
Since the role involves engaging with senior leaders, practice articulating your thoughts clearly and confidently. Prepare examples of how you've influenced decisions in previous positions, as this will demonstrate your ability to engage effectively with stakeholders.
✨Data is Your Friend
Familiarise yourself with data sources that can improve customer journeys. Be prepared to discuss how you’ve used data in the past to inform decision-making and enhance customer outcomes, as this will highlight your analytical skills.
✨Showcase Your Multi-tasking Skills
This role requires managing multiple demands in a dynamic environment. Think of specific examples where you successfully juggled various tasks and priorities, and be ready to share these during the interview to illustrate your organisational skills.