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- Tasks: Manage high-value domestic property claims from start to finish, ensuring customer satisfaction.
- Company: Join Aviva's Major Complex Claims team in a supportive and inclusive environment.
- Benefits: Competitive salary, bonus opportunities, generous pension scheme, and 29 days holiday.
- Why this job: Enjoy autonomy and make a real difference during challenging times for customers.
- Qualifications: Experience with high-value claims and a customer-focused approach.
- Other info: Flexible working options and a commitment to your professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Domestic Major Loss Adjuster – Norwich
This is a standout career opportunity for a seasoned Loss Adjuster to join Aviva's Major Complex Claims team, taking full ownership of high-value, complex domestic home claims from start to finish.
If you're seeking a role that offers genuine autonomy, a strong emphasis on work-life balance, and the chance to manage some of the most challenging and rewarding claims in the industry-this could be the next step in your career!
A bit about the job:
As a Major Loss Field Adjuster, you will manage high-value domestic property claims from instruction through to completion, ensuring the highest standards of customer satisfaction and cost-effective resolution. This is a field-based role where you'll be meeting our customers face-to-face. We are specifically looking for a professional residing in or around the Norwich area to service this region. Enjoy the freedom and trust to manage your claims from cradle to grave. Your expertise will guide customers through what is often a stressful time, delivering Aviva's promise of being 'With you today, for a better tomorrow.'
Skills and experience we're looking for:
- High-Value Claims Experience: Ideally, you have experience with claims around £100,000, but we're happy to consider those with experience over £50,000.
- Professional Growth: A minimum qualification of Cert CII or CILA is required, and if you're aiming for Dip CII, that's fantastic! But don't worry, it's not a must.
- Technical Know-How: Your deep understanding of insurance principles, subrogation, underwriting practices, and ABI report writing will be highly valued.
- Building Practices Insight: Knowledge of building practices and regulations for property reinstatements and tendering processes is a big plus.
- Customer Focus: You have a proven track record of managing claims from cradle to grave, always keeping customer satisfaction at the forefront.
What you'll get for this role:
Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Salary competitive (depending on location, skills, experience, and qualifications)
- Bonus opportunity – 8 % of annual salary Actual amount depends on your performance and Aviva's.
- Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
- 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Aviva-funded Private Medical Benefit to help you get expert support when you need it
- Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carer's leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We're inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to
Company employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Company
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. Make sure you can articulate how your experience aligns with their needs, especially around high-value claims and customer satisfaction.
✨Tip Number 3
Showcase your expertise! Bring along examples of your past work, particularly those complex claims you've managed. This will help demonstrate your capability and give you an edge over other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team at Aviva.
We think you need these skills to ace Company
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a Major Loss Adjuster. Highlight your experience with high-value claims and any relevant qualifications like Cert CII or CILA. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your customer focus and ability to manage claims from start to finish.
Showcase Your Technical Know-How: In your application, be sure to showcase your understanding of insurance principles, underwriting practices, and report writing. We value technical expertise, so let us know how you can bring that to the table!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Aviva
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of high-value claims, especially those around £100,000. Be ready to discuss specific cases you've managed, highlighting your approach and the outcomes. This will show your expertise and confidence in handling complex situations.
✨Showcase Your Customer Focus
Prepare examples that demonstrate your commitment to customer satisfaction. Think about times when you went above and beyond for a client during a claim process. This is crucial for a role that emphasises managing claims from cradle to grave.
✨Understand the Technical Side
Familiarise yourself with insurance principles, subrogation, and underwriting practices. Be prepared to discuss how these elements play a role in your decision-making process. This will help you stand out as a candidate who truly understands the industry.
✨Be Ready to Discuss Building Practices
Since knowledge of building practices and regulations is a big plus, make sure you can talk about relevant experiences. If you have insights into property reinstatements or tendering processes, share them! This shows you're not just a claims expert but also knowledgeable about the practical aspects of the job.