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For Companies At a Glance
- Tasks: Lead a team to create impactful customer communications and enhance their experience.
- Company: Join Aviva, a forward-thinking company that values inclusivity and collaboration.
- Benefits: Enjoy a competitive salary, generous holiday, and flexible working options.
- Why this job: Make a real difference in customer communication while developing your leadership skills.
- Qualifications: Experience in customer communications and team management is essential.
- Other info: Flexible working patterns and supportive policies for all backgrounds.
The predicted salary is between 36000 - 54000 £ per year.
Overview
Communications Manager – 2-year contract with a view to becoming permanent. Salary: circa £45,000 (depending on location, skills and experience). Locations: Bristol, London, Norwich, York.
Are you someone who enjoys leading a team, values clear and thoughtful communication, and wants to ensure customers stay informed at every step of their journey? This could be a great fit for someone with experience in delivering customer updates, planning communications, and bringing empathy into every message. Whether you\’re ready to take on more responsibility or already managing a team, we’d love to hear from you.
What you’ll do
You’ll lead a team focused on creating and delivering service communications—such as emails and direct mail—that help customers understand changes to their policies and services. These communications support transparency and trust. You’ll work with different areas of the business to plan, prioritise and manage these updates. This role sits within a collaborative and supportive environment where your work makes a real difference to customer experience.
Skills and experience
- Experience delivering email and direct mail customer communications to tight deadlines
- Experience leading a team and supporting their development
- Strong planning and stakeholder management skills to manage communication workflows and prioritise requests
- Ability to apply customer insights, brand guidelines and regulatory guidance to create clear, engaging communications
- Understanding of financial services regulations and their role in customer communications
What you’ll get
- Starting salary circa £45,000 (depending on location, skills, experience, and qualifications)
- Bonus opportunity – 10% of annual salary (dependent on performance and Aviva metrics)
- Generous pension scheme – Aviva contributes up to 14%
- 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days
- Aviva-funded Private Medical Benefit
- Up to 40% discount on Aviva products and other retailer discounts
- Up to £1,200 of free Aviva shares per year via the Matching Share Plan and Save As You Earn
- Supportive policies including parental and carer’s leave
- Flexible benefits including sustainability options such as cycle to work
- Paid volunteering days and Aviva Communities participation
- Wellbeing support and resources
Take a look to learn more. Use the salary calculator to see your total Aviva Reward.
Aviva is for everyone
We’re inclusive and welcome applications from all backgrounds and experiences. If you’re excited but not sure you meet every box, we still encourage you to apply. We consider flexible working, including part-time and job shares.
We flex locations, hours, and working patterns to suit our customers, business, and you. Most people are smart working—spending around 50% of their time in the office—balancing flexibility with time together with colleagues.
To find out more about working at Aviva, take a look here.
How to apply
We’d love it if you could submit your application online. If you require an alternative method of applying, please email kitti.majer@aviva.com.
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Communications Manager employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Communications Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer communications. We suggest role-playing with a friend to get comfortable discussing your experience in leading teams and managing communication workflows.
✨Tip Number 3
Showcase your skills! Bring along examples of your previous work, like emails or direct mail campaigns you've led. We want to see how you’ve applied customer insights and brand guidelines to create engaging communications.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from candidates who are genuinely excited about joining our team and making a difference in customer experience.
We think you need these skills to ace Communications Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Communications Manager role. Highlight your experience in delivering customer communications and leading teams, as this will show us you’re a great fit for what we need.
Showcase Your Skills: Don’t forget to emphasise your planning and stakeholder management skills. We want to see how you’ve successfully managed communication workflows in the past, so share specific examples that demonstrate your abilities.
Be Personable: Since empathy is key in this role, let your personality shine through in your application. Use a friendly tone and make it clear that you understand the importance of clear communication in building trust with customers.
Apply Through Our Website: We’d love for you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Aviva
✨Know Your Audience
Before the interview, research the company and its communication style. Understand their values and how they engage with customers. This will help you tailor your responses to show that you align with their approach.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully led a team or delivered customer communications. Highlight instances where you met tight deadlines and how you applied customer insights to enhance communication effectiveness.
✨Demonstrate Empathy
Since the role emphasises empathy in communication, be ready to discuss how you’ve incorporated this into your work. Share stories that illustrate your ability to connect with customers and understand their needs, especially during challenging situations.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, communication strategies, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
