At a Glance
- Tasks: Provide excellent customer service and support in our Customer Operations Team.
- Company: Join Aviva, a company proud to be different in the insurance industry.
- Benefits: Starting salary up to £29,650, generous pension, and 25 days holiday.
- Other info: Flexible working options and a supportive, inclusive culture.
- Why this job: Make a real difference by helping people during their toughest times.
- Qualifications: Experience in administration and strong communication skills required.
The predicted salary is between 26900 - 29650 € per year.
Starting salary between £26,900 to £29,650 (depending on hours, skills and experience) plus additional benefits.
Our standard full-time contracts are for 35 hours (with options for part-time working).
Working Hours: 9.00 – 17.00, Monday – Friday.
This is a great job for someone who is committed to delivering great results. You’ll be well prepared to support the needs of our business in our Customer Operations Team. We want people who truly care and are driven with a can-do attitude.
A bit about the job:
- Group Protection is made up of different products including: Group Life, Group Income Protection and Group Critical Illness.
- Group Protection’s purpose is all about helping people when they are sick, injured, vulnerable, emotional or following the loss of a loved one.
- You will be providing excellent customer service skills including problem resolution, telephone techniques, numeracy, literacy and communication skills through dealing with daily queries, processing scheme renewals and accounts work.
- You will possess the ability to work within a close-knit team as well as under your own autonomy.
- You will be responsible for owning, building and maintaining strong relationships with our panel of intermediaries.
- Supporting change in the business and raising suggestions for improvement.
Skills and experience we’re looking for:
- Experience in administration.
- Strong communication skills, via email and telephone.
- Ability to manage change of priorities and can organise and manage own workload.
- Approachable team member, able to easily build rapport with others.
- Experience in Finance Domain (Good to have).
- Excellent skills with Microsoft applications (especially Excel).
What you’ll get for this role:
- Bonus opportunity - 6% of annual salary (actual amount depends on your performance and Aviva’s).
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
- Aviva-funded Private Medical Benefit to help you get expert support when you need it.
- Up to 40% discount on Aviva products, and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan.
- Brilliantly supportive policies including parental and carer’s leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work.
- 3 paid volunteering days to help others.
- We take your wellbeing seriously with lots of support and tools.
Aviva is for everyone. We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part-time and job shares.
To find out more about working at Aviva, take a look here. We’d love it if you could submit your application online.
Customer Administrator in Coltishall employer: Aviva
Aviva is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a competitive starting salary, generous benefits, and a supportive work culture. With a commitment to inclusivity and flexibility, Aviva encourages personal development through extensive training and coaching, while also providing opportunities for meaningful contributions to the community. Join a team that values integrity, collaboration, and making a positive impact in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Administrator in Coltishall
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your communication skills and problem-solving abilities, which are key for a Customer Administrator role.
✨Tip Number 3
Tailor your approach! When you find a job that excites you, research the company and its culture. Use this knowledge to show how your values align with theirs during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Administrator in Coltishall
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about delivering great results and supporting our customers. A little personality goes a long way!
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention your administration experience and how it aligns with the Customer Administrator role. We love seeing how you can contribute to our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts well. This shows us that you can communicate effectively, which is super important for this role!
Apply Through Our Website:We encourage you to submit your application online through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it’s quick and simple!
How to prepare for a job interview at Aviva
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Administrator and the products offered by the company. Familiarise yourself with Group Protection and how it helps people in need. This will show your commitment to delivering great results and your genuine interest in the position.
✨Show Off Your Communication Skills
Since strong communication skills are key for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively resolved customer queries or built rapport with team members in the past. This will demonstrate your ability to manage relationships and communicate well, both via email and on the phone.
✨Be Ready for Change
The job requires managing changing priorities, so be prepared to discuss how you've successfully adapted to change in previous roles. Share specific instances where you organised your workload effectively under pressure. This will highlight your can-do attitude and ability to thrive in a dynamic environment.
✨Bring Your Excel A-Game
As excellent skills with Microsoft applications, especially Excel, are important, brush up on your Excel knowledge before the interview. Be ready to discuss how you've used Excel in past roles, whether for data analysis, reporting, or managing information. This will show that you're equipped to handle the administrative tasks required in the role.
