At a Glance
- Tasks: Support customers during breakdowns, coordinating rescue services and managing claims with empathy.
- Company: Join Aviva, a leading insurance provider committed to outstanding customer care.
- Benefits: Competitive salary, bonus opportunities, generous pension, and 25 days holiday.
- Other info: Flexible working options and a supportive environment for career growth.
- Why this job: Make a real difference in people's lives during stressful moments while developing your skills.
- Qualifications: Strong communication skills, empathy, and problem-solving abilities are essential.
The predicted salary is between 26700 - 26700 £ per year.
This is a great job for someone who is passionate about delivering outstanding customer care, supporting customers during emergency breakdown situations, often at stressful and unexpected moments. You’ll be the calm, reassuring voice our customers rely on, ensuring help is delivered quickly, safely and effectively.
Working within the Green Flag Rescue team, you’ll handle inbound calls from customers requiring urgent assistance, coordinating rescue and recovery services and managing claims from start to finish. You’ll balance empathy with efficiency, making confident decisions while maintaining accurate and compliant records.
A bit about the job:
- Supporting customers during emergency breakdown situations with empathy and reassurance
- Handling inbound calls and providing clear guidance during stressful circumstances
- Assessing policy cover and applying terms accurately to determine rescue and recovery solutions
- Arranging and coordinating rescue and recovery services with agents and suppliers
- Managing claims end to end, taking ownership through to resolution
- Liaising with internal teams and external partners to ensure seamless service delivery
- Maintaining accurate, compliant records and identifying and supporting vulnerable customers
Skills and experience we’re looking for:
- Strong customer service and communication skills with a customer-first mindset and problem solving abilities
- Empathy, resilience and attention to detail
- The ability to stay calm and make sound decisions under pressure
- Good IT skills and confident using Microsoft packages e.g. Outlook and Word
- Customer Service or Claims handling experience is desirable
Our hybrid model offers a ‘best of both worlds’ approach. When you’ll be in the office depends on your role and team, but colleagues spend at least 50% of their time in the office. Initial training will take place in the Glasgow office and may last up to a minimum of 12 weeks.
What you’ll get for this role:
- Starting salary of £26,700 (depending on location, skills, experience, and qualifications)
- Bonus opportunity - 6% of annual salary
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Aviva-funded Private Medical Benefit to help you get expert support when you need it
- Up to 40% discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan
- Brilliantly supportive policies including parental and carer’s leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
Aviva is for Everyone. We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here. We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Viktoria at vikkidavid.vida@aviva.com.
Claims Handler - Green Flag Rescue in Cleland employer: Aviva
Aviva is an exceptional employer that prioritises employee wellbeing and development, offering a competitive salary of £26,700 along with a generous benefits package including a robust pension scheme, flexible working options, and opportunities for personal growth. Our supportive work culture fosters inclusivity and teamwork, ensuring that every team member feels valued while making a meaningful impact in customers' lives during their most challenging moments.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler - Green Flag Rescue in Cleland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Green Flag Rescue and Aviva. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers during stressful situations, think of examples from your past experiences where you've shown empathy and problem-solving. Be ready to share these stories during your interview.
✨Tip Number 3
Stay calm under pressure! The job description mentions making sound decisions while remaining calm. During your interview, you might be asked how you handle stress. Share techniques you use to stay composed and effective when things get hectic.
✨Tip Number 4
Apply through our website! We encourage you to submit your application online. It’s the best way to ensure it gets seen by the right people. Plus, it shows you’re tech-savvy and comfortable using digital platforms, which is a big plus for this role!
We think you need these skills to ace Claims Handler - Green Flag Rescue in Cleland
Some tips for your application 🫡
Show Your Customer Care Passion:When writing your application, let your passion for customer care shine through. Share experiences where you've gone above and beyond to help someone, especially in stressful situations. We want to see that you can be the calm voice our customers need!
Be Clear and Concise:Make sure your application is easy to read and straight to the point. Use clear language and avoid jargon. We appreciate a well-structured application that highlights your skills and experience without unnecessary fluff.
Highlight Relevant Experience:If you've got any experience in customer service or claims handling, make sure to showcase it! Talk about specific situations where you’ve had to assess policy cover or manage claims. This will help us see how you can fit into our Green Flag Rescue team.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Aviva!
How to prepare for a job interview at Aviva
✨Know Your Stuff
Before the interview, make sure you understand the role of a Claims Handler and what it entails. Familiarise yourself with the key responsibilities like handling inbound calls and managing claims. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since this role involves supporting customers during stressful situations, be prepared to share examples of how you've demonstrated empathy in past roles. Think of specific instances where you calmed a customer or resolved an issue effectively. This will highlight your customer-first mindset.
✨Practice Calm Decision-Making
The ability to stay calm under pressure is crucial for this job. During the interview, you might be asked situational questions. Practice responding to these by outlining your thought process and how you would handle emergencies. This will demonstrate your problem-solving abilities.
✨Brush Up on IT Skills
Since good IT skills are essential, especially with Microsoft packages, consider doing a quick refresher on Outlook and Word. You might be asked about your experience with these tools, so being able to discuss them confidently will give you an edge.
