Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle complex property claims and deliver fair outcomes for customers.
- Company: Join Aviva, a leading insurance company with a focus on inclusivity.
- Benefits: Competitive salary, bonus opportunities, generous pension, and 29 days holiday.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Experience in commercial property claims and strong communication skills.
- Other info: Flexible working options and opportunities for personal development.
The predicted salary is between 28800 - 48000 £ per year.
This is a great job for someone who thrives on solving complex property claims, enjoys influencing outcomes, and wants to blend technical expertise with empathetic customer care. You’ll balance analysis with action, using digital tools and supplier networks to get fair, timely results.
A bit about the job: We manage complex property claims to deliver fair outcomes for customers and control claim spend. You’ll join our UKGI Property Claims team and handle complex commercial claims to conclusion, and validate and quantify using desk adjusting tools and pricing schedules. The role will liaise with suppliers and Loss Adjusters, using clear project plans to minimise disruption. Our new colleague will be accountable for accurate decisions, compliance, and timely settlements within delegated authority.
Skills and experience we’re looking for:
- Commercial property claims handling experience, including complex cases and policy interpretation
- Proficiency with validating claims with the support of available tools
- Strong stakeholder and project management skills
- Clear written and verbal communication skills; customer centred, outcome focused approach.
- Cert CILA/CII/BDMA accreditation is preferred but not essential.
What you’ll get for this role:
- Starting salary competitive (depending on location, skills, experience, and qualifications)
- Bonus opportunity – 8% of annual salary. Actual amount depends on your performance and Aviva’s.
- Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
- 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Aviva-funded Private Medical Benefit to help you get expert support when you need it
- Make your money go further – up to 40% discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carer’s leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your well-being seriously with lots of support and tools
Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.
Claims Specialist employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to claims handling. Use role-play with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've successfully managed complex claims in the past. This will demonstrate your expertise and problem-solving abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Aviva.
We think you need these skills to ace Claims Specialist
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your experience with commercial property claims. We want to see how you've tackled complex cases and interpreted policies in the past. Use specific examples to demonstrate your skills!
Be Clear and Concise: We love a good communicator! Make sure your written application is clear and to the point. Avoid jargon where possible and focus on conveying your ideas in a straightforward manner. This will show us that you can communicate effectively with stakeholders.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your application to the Claims Specialist role. Mention how your skills align with our needs, especially around using digital tools and managing projects. It’ll make you stand out!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy and ensures your application gets to the right people. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Aviva
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of commercial property claims and the specific complexities involved. Be ready to discuss your past experiences with complex cases and how you interpreted policies. This will show that you’re not just familiar with the role but also passionate about it.
✨Showcase Your Stakeholder Skills
Prepare examples that highlight your stakeholder management and project management skills. Think of situations where you successfully liaised with suppliers or Loss Adjusters, and how you used clear project plans to achieve outcomes. This will demonstrate your ability to influence results effectively.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, both in writing and verbally. Since the role requires strong communication skills, consider doing mock interviews with a friend or using video tools to refine your delivery. Remember, being customer-centred and outcome-focused is key!
✨Emphasise Your Technical Proficiency
Familiarise yourself with the digital tools and desk adjusting methods mentioned in the job description. Be prepared to discuss how you’ve used these tools in previous roles to validate claims and achieve timely settlements. Showing your technical expertise will set you apart from other candidates.
