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- Tasks: Manage claims and build relationships with clients while delivering top-notch service.
- Company: Aviva is a leading insurance provider focused on client satisfaction and employee growth.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, generous holidays, and discounts on Aviva products.
- Why this job: Make a real impact in a collaborative environment while developing your skills and career.
- Qualifications: Experience in motor or home claims and strong relationship management skills are preferred.
- Other info: Inclusive workplace welcoming diverse backgrounds; flexible working patterns available.
The predicted salary is between 32000 - 48000 £ per year.
Location: all Aviva sites – Glasgow, Perth, Norwich, York, Bristol, Birmingham, Manchester, Sheffield, Eastleigh or London – 50% hybrid working
Are you great at building relationships and solving complex problems? Do you enjoy helping teams grow and delivering outstanding service? If so, we’d love to hear from you.
A bit about the job: We’re looking for a Claims Service Manager to help shape how we support our strategic clients. This role is all about proactive account management, continuous improvement, and delivering high-quality service. You’ll work closely with key partners, brokers, internal teams, and senior stakeholders to ensure we meet our clients’ needs. It’s a great opportunity to make a real impact in a collaborative, client-focused environment.
For this role, we are looking for candidates ideally with Motor or Home Claims Insurance knowledge and/or strong relationship management experience ideally working in the insurance/banking/other financial services sectors.
Skills and experience we’re looking for:
- Knowledge of motor or home claims or the insurance industry is preferable
- Experience building strong client relationships in a service-led role
- Confident communicator with great negotiation and influencing skills
- Ability to manage complex client scenarios and offer expert advice
- A track record of driving process improvements and delivering strategic plans
What you’ll get:
- Salary around £40,000 - £45,000 (national) around £47,000 - £52,000 (London) - depending on location, skills, experience, and qualifications
- Bonus opportunity – 10% of annual salary, depending on your performance and the business’
- Generous pension scheme – we’ll contribute up to 14%
- Get up to £1,200 of free Aviva shares per year through our Matching Share Plan
- Make your money go further – up to 40% discount on Aviva products, plus other retailer discounts
- 29 days holiday plus bank holidays – you can buy or sell up to 5 days
- Brilliantly supportive policies including parental and carer’s leave
- Industry-leading access to life and healthcare cover with discounted car and home insurance rates, including offers for friends and family too
- Fully paid maternity/paternity leave
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
- Get free access to a wealth of resources that will help look after your physical, mental, and financial wellbeing, including company-funded Group Income Protection, Aviva Digicare+ and the popular Headspace app
- Full financial support to pursue insurance qualifications
- Digital access to all sorts of useful on-demand learning content
- Aviva University and its business academies give you everything you need to empower your growth
Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. Don’t let it be a barrier to your application. And if you’re in a job share, feel free to apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues. We interview every disabled applicant who meets the minimum criteria for the job.
Claims Service Manager - Motor & Home Claims employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Service Manager - Motor & Home Claims
✨Tip Number 1
Familiarise yourself with the latest trends and challenges in the motor and home claims sectors. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role and the industry.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work in claims management. Attend industry events or join relevant online forums to build connections that could provide insights or even referrals for the position.
✨Tip Number 3
Prepare specific examples of how you've successfully managed client relationships and resolved complex issues in previous roles. Being able to articulate these experiences clearly will set you apart during the interview process.
✨Tip Number 4
Research Aviva's company culture and values. Understanding their commitment to inclusivity and community involvement can help you align your responses during interviews, showcasing that you're a great fit for their team.
We think you need these skills to ace Claims Service Manager - Motor & Home Claims
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Claims Service Manager position. Tailor your application to highlight your relevant experience in motor or home claims and relationship management.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in the insurance industry, particularly in claims management. Use bullet points to showcase your achievements and quantify your successes where possible.
Write a Strong Cover Letter: Your cover letter should reflect your enthusiasm for the role and the company. Discuss how your skills align with the job requirements, particularly your ability to manage complex client scenarios and drive process improvements.
Highlight Relevant Skills: In both your CV and cover letter, emphasise your communication, negotiation, and influencing skills. Provide examples of how you've successfully built client relationships and delivered high-quality service in previous roles.
How to prepare for a job interview at Aviva
✨Showcase Your Relationship Management Skills
As a Claims Service Manager, building strong relationships is key. Be prepared to share specific examples of how you've successfully managed client relationships in the past, particularly in service-led roles.
✨Demonstrate Your Problem-Solving Abilities
This role involves solving complex client scenarios. Think of instances where you've navigated challenging situations and how you provided expert advice or solutions. Highlight your analytical skills and ability to think on your feet.
✨Highlight Your Industry Knowledge
Familiarity with motor or home claims is a plus. Brush up on current trends and challenges in the insurance industry, and be ready to discuss how this knowledge can benefit the company and its clients.
✨Prepare for Behavioural Questions
Expect questions that assess your negotiation and influencing skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you convey your impact in previous roles effectively.