Claims Handler in Newcastle upon Tyne

Casualty Claims Handler - Hybrid working - Maxim Business Park

Our standard fulltime contracts are for 35 hours per week (with options for part time working). Flexible shift pattern between 7am-7pm Monday - Friday. Salary ranges from £25,100 to £28,500 depending on hours worked and experience.

Are you someone who:

• Enjoys a challenge where no two days are the same?
• Likes to deal directly with customers on the phone, listening and fact finding?
• Is comfortable negotiating with people, including solicitors and brokers, and making decisions based on facts, as well as challenging the status quo?
• Is quick to adjust your work priorities to meet changing demands?
• Is collaborative with colleagues?

If you answer yes to all of these, we would love to meet you.

As a handler within our market leading Claims division, you will handle insurance claims with maximum efficiency and minimum fuss. These will be related to vehicle damage and road traffic accidents. Through meticulously checking facts and asking questions, you will be able to drive your claims forward and make accurate liability decisions.

You will talk and listen calmly to our customers, and in some circumstances brokers and claimant solicitors, knowing just the right questions to ask to obtain relevant information to assist you in processing the claim. You'll enjoy taking personal responsibility for your own caseload, continually reorganising and prioritising to ensure our customers get the best service possible.

Skills and experience we're looking for:

• Minimum of 5 GCSEs/National 5s at grade A to C (Grades 4 - 9 from 2017) with two of those being in Maths and English.
• Excellent communication both written and oral together with questioning skills.
• You should be able to provide excellent customer service.
• No previous claims or insurance experience is required as full training will be provided.
• Quick learner who's not afraid of a challenge.

What you'll get for this role:

• Salary is £25,100 to £28,500 depending on location, skills, experience, and qualifications.
• Part time working patterns and flexible working options can also be considered.
• Career Progression Model.
• Hybrid working model - mix of working from home and in the office. Office based at Maxim Business Park.
• Free bus service that runs from Glasgow city centre, East Kilbride, Hamilton & Motherwell, East Dumbartonshire to Maxim Business Park Eurocentral.
• Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva's.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer's leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone: We are inclusive and welcome everyone - we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply? And if you're in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues.

To find out more about working at Aviva take a look here. We interview every disabled applicant who meets the minimum criteria for the job.